{"id":2057,"date":"2025-03-04T09:47:28","date_gmt":"2025-03-04T09:47:28","guid":{"rendered":"https:\/\/revamp-idstar.idstartalent.com\/?page_id=2057"},"modified":"2026-10-29T17:30:26","modified_gmt":"2026-10-29T10:30:26","slug":"it-managed-services","status":"publish","type":"page","link":"https:\/\/idstar.co.id\/id\/services\/it-managed-services\/","title":{"rendered":"IT Managed Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2057\" class=\"elementor elementor-2057\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb4b3d0 e-con-full e-flex e-con e-parent\" data-id=\"6cb4b3d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71cfd6ed elementor-widget elementor-widget-html\" data-id=\"71cfd6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<style>\n\/* =========================================\n   IT MANAGED SERVICES - HERO\n========================================= *\/\n\n.itms-hero {\n    --red: #EA242A;\n    --red-dark: #C51C22;\n    --red-soft: #FDE8E9;\n    --ink: #0F0F1A;\n    --muted: #666666;\n\n    position: relative;\n    overflow: hidden;\n    width: 100%;\n    background: #ffffff;\n    font-family: \"Poppins\", Arial, sans-serif;\n    isolation: isolate;\n}\n\n.itms-hero *,\n.itms-hero *::before,\n.itms-hero *::after {\n    box-sizing: border-box;\n}\n\n\/* =========================================\n   BACKGROUND DOTS\n========================================= *\/\n\n.itms-hero__bg-dots {\n    position: absolute;\n    inset: 0;\n    z-index: 0;\n    pointer-events: none;\n\n    background-image: radial-gradient(\n        circle,\n        #cbd5e1 1.3px,\n        transparent 1.3px\n    );\n\n    background-size: 28px 28px;\n\n    -webkit-mask-image: linear-gradient(\n        to bottom,\n        #000 0%,\n        rgba(0,0,0,.85) 50%,\n        transparent 100%\n    );\n\n    mask-image: linear-gradient(\n        to bottom,\n        #000 0%,\n        rgba(0,0,0,.85) 50%,\n        transparent 100%\n    );\n}\n\n\/* =========================================\n   MAIN CONTAINER\n========================================= *\/\n\n.itms-hero__inner {\n    position: relative;\n    z-index: 3;\n\n    width: min(100%, 1200px);\n    margin: 0 auto;\n    padding: 80px 24px 84px;\n\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 36px;\n}\n\n\/* =========================================\n   LEFT CONTENT\n========================================= *\/\n\n.itms-hero__content {\n    flex: 1 1 0;\n    max-width: 660px;\n    min-width: 0;\n}\n\n.itms-hero__title {\n    margin: 0 0 20px;\n\n    font-size: 40px;\n    font-weight: 600;\n    line-height: 1.22;\n    letter-spacing: -.5px;\n\n    color: var(--ink);\n}\n\n.itms-hero__title span {\n    color: var(--red);\n}\n\n.itms-hero__desc {\n    margin: 0 0 34px;\n    max-width: 640px;\n\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 1.75;\n\n    color: var(--muted);\n}\n\n\/* =========================================\n   CTA BUTTONS\n========================================= *\/\n\n.itms-hero__cta-row {\n    display: flex;\n    align-items: center;\n    flex-wrap: wrap;\n    gap: 18px;\n}\n\n.itms-hero__btn {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    padding: 15px 32px;\n\n    background: var(--red);\n    color: #ffffff;\n\n    border-radius: 10px;\n\n    font-size: 15px;\n    font-weight: 600;\n    line-height: 1.4;\n\n    text-decoration: none;\n    white-space: nowrap;\n\n    box-shadow: 0 6px 22px rgba(234,36,42,.28);\n\n    transition:\n        background .2s ease,\n        box-shadow .2s ease;\n}\n\n.itms-hero__btn:hover,\n.itms-hero__btn:focus-visible {\n    background: var(--red-dark);\n    color: #ffffff;\n\n    box-shadow: 0 8px 28px rgba(234,36,42,.38);\n}\n\n.itms-hero__see-details {\n    display: inline-flex;\n    align-items: center;\n\n    padding-bottom: 2px;\n\n    color: var(--red);\n\n    font-size: 14px;\n    font-weight: 600;\n    line-height: 1.4;\n\n    text-decoration: none;\n    white-space: nowrap;\n\n    border-bottom: 2px solid transparent;\n\n    transition: border-color .2s ease;\n}\n\n.itms-hero__see-details:hover,\n.itms-hero__see-details:focus-visible {\n    color: var(--red);\n    border-bottom-color: var(--red);\n}\n\n\/* =========================================\n   RIGHT HERO IMAGE - ENLARGED\n========================================= *\/\n\n.itms-hero__visual {\n    position: relative;\n\n    flex: 0 0 440px;\n    width: 440px;\n    max-width: 440px;\n    min-width: 0;\n\n    align-self: center;\n\n    display: flex;\n    align-items: center;\n    justify-content: center;\n}\n\n.itms-hero__image {\n    display: block;\n\n    width: 100%;\n    height: auto;\n    max-width: 100%;\n\n    object-fit: contain;\n    object-position: center;\n\n    \/* Additional zoom *\/\n    transform: scale(1.08);\n    transform-origin: center;\n}\n\n\/* =========================================\n   TABLET\n========================================= *\/\n\n@media (min-width: 768px) and (max-width: 1024px) {\n\n    .itms-hero__inner {\n        padding: 64px 24px 68px;\n        gap: 30px;\n    }\n\n    .itms-hero__title {\n        font-size: 32px;\n        line-height: 1.3;\n    }\n\n    .itms-hero__visual {\n        flex: 0 0 300px;\n        width: 300px;\n        max-width: 300px;\n    }\n\n    .itms-hero__image {\n        transform: scale(1.05);\n    }\n}\n\n\/* =========================================\n   MOBILE\n========================================= *\/\n\n@media (max-width: 767px) {\n\n    .itms-hero__inner {\n        flex-direction: column;\n        align-items: flex-start;\n\n        padding: 44px 20px 48px;\n        gap: 32px;\n    }\n\n    .itms-hero__content {\n        flex: none;\n        width: 100%;\n        max-width: 100%;\n    }\n\n    .itms-hero__title {\n        font-size: 28px;\n        line-height: 1.3;\n        letter-spacing: -.3px;\n\n        margin-bottom: 16px;\n    }\n\n    .itms-hero__desc {\n        font-size: 14px;\n        line-height: 1.7;\n\n        margin-bottom: 28px;\n    }\n\n    .itms-hero__btn {\n        padding: 13px 26px;\n        font-size: 14px;\n    }\n\n    .itms-hero__visual {\n        flex: none;\n\n        width: 100%;\n        max-width: 360px;\n\n        margin: 0 auto;\n        align-self: center;\n    }\n\n    .itms-hero__image {\n        width: 100%;\n        height: auto;\n        transform: none;\n    }\n}\n\n\/* =========================================\n   ACCESSIBILITY\n========================================= *\/\n\n@media (prefers-reduced-motion: reduce) {\n\n    .itms-hero__btn,\n    .itms-hero__see-details {\n        transition: none;\n    }\n}\n\n<\/style>\n\n<!-- =========================================\n     IT MANAGED SERVICES HERO HTML\n========================================= -->\n\n<section class=\"itms-hero\">\n\n    <!-- BACKGROUND DOTS -->\n    <div\n        class=\"itms-hero__bg-dots\"\n        aria-hidden=\"true\">\n    <\/div>\n\n    <div class=\"itms-hero__inner\">\n\n        <!-- LEFT CONTENT -->\n        <div class=\"itms-hero__content\">\n\n            <h1 class=\"itms-hero__title\">\n                IT Managed Services for\n                <span>More Reliable<\/span>\n                and Measurable IT Operations\n            <\/h1>\n\n            <p class=\"itms-hero__desc\">\n                Optimize IT operations with IDstar Managed Services,\n                covering everything from monitoring and maintenance\n                to SLA-driven incident management, backed by a\n                dedicated Service Delivery Manager.\n            <\/p>\n\n            <div class=\"itms-hero__cta-row\">\n\n                <a\n                    class=\"itms-hero__btn\"\n                    href=\"#itms-contact\">\n                    Talk to Our Team\n                <\/a>\n\n                <a\n                    class=\"itms-hero__see-details\"\n                    href=\"#itms-challenges\">\n                    See Details &#8594;\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n        <!-- RIGHT HERO IMAGE -->\n        <div class=\"itms-hero__visual\">\n\n            <img\n                class=\"itms-hero__image\"\n                src=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2026\/10\/hero-IT-Operations-Control-Room-Dashboard.webp\"\n                alt=\"IT Managed Services operations monitoring and control room dashboard\"\n                loading=\"eager\"\n                fetchpriority=\"high\"\n                decoding=\"async\"\n            >\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eb54092 e-con-full e-flex e-con e-parent\" data-id=\"7eb54092\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-401b0bad e-con-full e-flex e-con e-child\" data-id=\"401b0bad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61643468 elementor-widget elementor-widget-spacer\" data-id=\"61643468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1947d8af elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1947d8af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"What_Are_IT_Managed_Services\"><\/span>What Are IT Managed Services?\t\t\t\t<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85db592 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"85db592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>IT Managed Services help businesses maintain reliable, secure, and efficient IT operations through ongoing support from a professional service provider. These services cover essential IT activities, including infrastructure monitoring, preventive maintenance, incident management, and technical support. With structured IT management, businesses can reduce operational complexity, minimize disruptions, and enable internal teams to focus on strategic priorities.<\/p><p>IDstar delivers IT Managed Services based on ITIL 4 practices, with clearly defined service scopes, structured operational processes, and Service Level Agreements (SLAs) aligned with business requirements. Supported by a dedicated Service Delivery Manager, our approach emphasizes proactive monitoring, timely incident resolution, and measurable service performance to help businesses maintain operational continuity and continuously improve their IT services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cfeb082 elementor-widget elementor-widget-spacer\" data-id=\"1cfeb082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d79076c e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"7d79076c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25725ab9 elementor-widget elementor-widget-html\" data-id=\"25725ab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<style>\n.itms-challenges {\n    --red: #EA242A;\n    --red-soft: #FDE8E9;\n    --ink: #111111;\n    --muted: #5B606B;\n    --line: #E7E1E2;\n\n    width: 100%;\n    padding: 80px 24px;\n    background: #FFFFFF;\n    font-family: \"Poppins\", Arial, sans-serif;\n}\n\n.itms-challenges *,\n.itms-challenges *::before,\n.itms-challenges *::after {\n    box-sizing: border-box;\n}\n\n.itms-challenges__heading {\n    width: min(100%, 850px);\n    margin: 0 auto 45px;\n    text-align: center;\n}\n\n.itms-challenges__heading h2 {\n    margin: 0 0 16px;\n    color: var(--ink);\n    font-size: 32px;\n    font-weight: 600;\n    line-height: 1.3;\n}\n\n.itms-challenges__heading p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 1.75;\n}\n\n.itms-challenges__grid {\n    display: grid;\n    grid-template-columns: repeat(6, minmax(0, 1fr));\n    column-gap: 40px;\n    row-gap: 0;\n    width: min(100%, 1200px);\n    margin: 0 auto;\n}\n\n.itms-challenges__item {\n    display: flex;\n    align-items: flex-start;\n    gap: 16px;\n    min-width: 0;\n    min-height: 155px;\n    padding: 24px 0;\n    border-top: 1px solid var(--line);\n}\n\n\/* Baris pertama: 3 item dengan lebar sama *\/\n.itms-challenges__item:nth-child(1),\n.itms-challenges__item:nth-child(2),\n.itms-challenges__item:nth-child(3) {\n    grid-column: span 2;\n}\n\n\/* Baris kedua: 2 item di tengah *\/\n.itms-challenges__item:nth-child(4) {\n    grid-column: 2 \/ span 2;\n}\n\n.itms-challenges__item:nth-child(5) {\n    grid-column: 4 \/ span 2;\n    border-bottom: 1px solid var(--line);\n}\n\n.itms-challenges__icon {\n    display: grid;\n    flex: 0 0 29px;\n    width: 29px;\n    height: 29px;\n    place-items: center;\n    margin-top: 1px;\n    color: var(--red);\n    background: var(--red-soft);\n    border-radius: 50%;\n}\n\n.itms-challenges__icon svg {\n    display: block;\n    width: 15px;\n    height: 15px;\n}\n\n.itms-challenges__content {\n    min-width: 0;\n}\n\n.itms-challenges__content h3 {\n    margin: 0 0 8px;\n    color: var(--ink);\n    font-size: 17px;\n    font-weight: 600;\n    line-height: 1.3;\n}\n\n.itms-challenges__content p {\n    max-width: 48ch;\n    margin: 0;\n    color: var(--muted);\n    font-size: 13px;\n    font-weight: 400;\n    line-height: 1.62;\n}\n\n\/* Tablet *\/\n@media (max-width: 1024px) {\n    .itms-challenges__grid {\n        column-gap: 28px;\n    }\n\n    .itms-challenges__item:nth-child(4) {\n        grid-column: 1 \/ span 3;\n    }\n\n    .itms-challenges__item:nth-child(5) {\n        grid-column: 4 \/ span 3;\n    }\n}\n\n\/* Mobile *\/\n@media (max-width: 767px) {\n    .itms-challenges {\n        padding: 48px 20px;\n    }\n\n    .itms-challenges__heading {\n        margin-bottom: 32px;\n    }\n\n    .itms-challenges__heading h2 {\n        font-size: 25px;\n        line-height: 1.3;\n        margin-bottom: 14px;\n    }\n\n    .itms-challenges__heading p {\n        font-size: 14px;\n        line-height: 1.7;\n    }\n\n    .itms-challenges__grid {\n        grid-template-columns: 1fr;\n        column-gap: 0;\n    }\n\n    .itms-challenges__item:nth-child(n) {\n        grid-column: 1;\n        min-height: 0;\n        padding: 22px 0;\n        border-bottom: 0;\n    }\n\n    .itms-challenges__item:last-child {\n        border-bottom: 1px solid var(--line);\n    }\n\n    .itms-challenges__content p {\n        max-width: none;\n        font-size: 13.5px;\n    }\n}\n\n\n\/* Hover item *\/\n.itms-challenges__item {\n    transition: transform 0.25s ease;\n}\n\n.itms-challenges__icon {\n    transition:\n        background-color 0.25s ease,\n        color 0.25s ease;\n}\n\n.itms-challenges__item:hover {\n    transform: translateY(-4px);\n    border-top-color: var(--red);\n}\n\n.itms-challenges__item:hover .itms-challenges__icon {\n    background: var(--red);\n    color: #FFFFFF;\n}\n\n\/* Tetap pertahankan garis bawah item terakhir *\/\n.itms-challenges__item:last-child:hover {\n    border-bottom-color: var(--line);\n}\n\n\/* Posisi item baris kedua tetap di tengah *\/\n@media (min-width: 1025px) {\n    .itms-challenges__item:nth-child(4):hover,\n    .itms-challenges__item:nth-child(5):hover {\n        transform: translateY(-4px);\n    }\n}\n\n\/* Aksesibilitas *\/\n@media (prefers-reduced-motion: reduce) {\n    .itms-challenges__item,\n    .itms-challenges__icon {\n        transition: none;\n    }\n}\n\n<\/style>\n\n<section class=\"itms-challenges\" id=\"itms-challenges\">\n    <div class=\"itms-challenges__heading\">\n        <h2><span class=\"ez-toc-section\" id=\"What_Are_the_Challenges_of_Managing_IT_Operations\"><\/span>What Are the Challenges of Managing IT Operations?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n        <p>\n            As digital applications and infrastructure grow, the demands on IT teams increase.\n            Without structured management, operational issues can disrupt business activities.\n        <\/p>\n    <\/div>\n\n    <div class=\"itms-challenges__grid\">\n\n        <div class=\"itms-challenges__item\">\n            <span class=\"itms-challenges__icon\" aria-hidden=\"true\">\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <rect x=\"3\" y=\"4\" width=\"18\" height=\"7\" rx=\"2\"\/>\n                    <rect x=\"3\" y=\"13\" width=\"18\" height=\"7\" rx=\"2\"\/>\n                    <path d=\"M7 7.5h.01M7 16.5h.01\"\/>\n                <\/svg>\n            <\/span>\n            <div class=\"itms-challenges__content\">\n                <h3><span class=\"ez-toc-section\" id=\"Downtime_and_System_Disruptions\"><\/span>Downtime and System Disruptions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Delays in resolving application, server, and network incidents can disrupt daily operations and prevent customers from accessing digital services.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"itms-challenges__item\">\n            <span class=\"itms-challenges__icon\" aria-hidden=\"true\">\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M16 20v-1.5a4 4 0 0 0-4-4H7a4 4 0 0 0-4 4V20\"\/>\n                    <circle cx=\"9.5\" cy=\"7\" r=\"3.2\"\/>\n                    <path d=\"M17 11.5a3.2 3.2 0 0 0 0-6.4\"\/>\n                    <path d=\"M21 20v-1.5a4 4 0 0 0-3-3.8\"\/>\n                <\/svg>\n            <\/span>\n            <div class=\"itms-challenges__content\">\n                <h3><span class=\"ez-toc-section\" id=\"Limited_IT_Staffing\"><\/span>Limited IT Staffing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Monitoring, troubleshooting, and after-hours support needs may exceed the capacity of the internal IT team.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"itms-challenges__item\">\n            <span class=\"itms-challenges__icon\" aria-hidden=\"true\">\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M9 5h9a2 2 0 0 1 2 2v9\"\/>\n                    <rect x=\"4\" y=\"9\" width=\"12\" height=\"11\" rx=\"2\"\/>\n                    <path d=\"M8 13h4M8 16.5h4\"\/>\n                <\/svg>\n            <\/span>\n            <div class=\"itms-challenges__content\">\n                <h3><span class=\"ez-toc-section\" id=\"High_Operational_Workload\"><\/span>High Operational Workload<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Ticket management, routine maintenance, and recurring issues can take time away from IT development projects and innovation.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"itms-challenges__item\">\n            <span class=\"itms-challenges__icon\" aria-hidden=\"true\">\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M4 18V9M9.5 18V5M15 18v-6M20.5 18v-9\"\/>\n                <\/svg>\n            <\/span>\n            <div class=\"itms-challenges__content\">\n                <h3><span class=\"ez-toc-section\" id=\"Unpredictable_IT_Operating_Costs\"><\/span>Unpredictable IT Operating Costs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Staffing, software licenses, personnel turnover, and incident response can add to the cost of managing IT operations.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"itms-challenges__item\">\n            <span class=\"itms-challenges__icon\" aria-hidden=\"true\">\n                <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                    <path d=\"M12 3l7.5 3.2v5.1c0 4.6-3.1 8.2-7.5 9.5-4.4-1.3-7.5-4.9-7.5-9.5V6.2z\"\/>\n                    <path d=\"M9.4 12.1l1.9 1.9 3.5-3.6\"\/>\n                <\/svg>\n            <\/span>\n            <div class=\"itms-challenges__content\">\n                <h3><span class=\"ez-toc-section\" id=\"Lack_of_Ownership_and_Accountability\"><\/span>Lack of Ownership and Accountability<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Without clear responsibilities and escalation paths, issue resolution can be delayed and service performance can be difficult to evaluate.<\/p>\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e0cb90e e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"1e0cb90e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33b24567 elementor-widget elementor-widget-html\" data-id=\"33b24567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* =========================================\n   IDSTAR | IT MANAGED SERVICES\n   Original card styling + compact split layout\n========================================= *\/\n.itms-services {\n    --red: #EA242A;\n    --red-dark: #C51C22;\n    --red-deep: #B91C22;\n    --red-soft: #FDE8E9;\n    --ink: #111111;\n    --muted: #5B606B;\n    --border: #E8E8E8;\n    --ease: cubic-bezier(.4, 0, .2, 1);\n    width: 100%;\n    padding: 80px 24px;\n    background: #FAFAFA;\n    color: var(--ink);\n    font-family: \"Poppins\", Arial, sans-serif;\n}\n.itms-services *,\n.itms-services *::before,\n.itms-services *::after { box-sizing: border-box; }\n\n\/* Section heading *\/\n.itms-services__heading {\n    width: min(100%, 850px);\n    margin: 0 auto 44px;\n    text-align: center;\n}\n.itms-services__heading h2 {\n    margin: 0 0 16px;\n    color: var(--ink);\n    font-size: 32px;\n    font-weight: 600;\n    line-height: 1.3;\n}\n.itms-services__heading p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 1.75;\n}\n\n\/* 2 x 2 grid *\/\n.itms-services__grid {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    gap: 20px;\n    align-items: stretch;\n    width: min(100%, 1180px);\n    margin: 0 auto;\n}\n\n\/* Preserve the original card surface, border, top rule and hover *\/\n.itms-services__card {\n    display: flex;\n    flex-direction: column;\n    min-width: 0;\n    padding: 22px 24px 24px;\n    overflow: hidden;\n    background:\n        linear-gradient(145deg, rgba(234, 36, 42, .045) 0%, transparent 42%),\n        linear-gradient(180deg, #FFF6F6 0%, #FFFFFF 100%);\n    border: 1px solid var(--border);\n    border-top: 3px solid rgba(234, 36, 42, .72);\n    border-radius: 18px;\n    transition:\n        border-color .3s var(--ease),\n        background .3s var(--ease),\n        box-shadow .3s var(--ease),\n        transform .3s var(--ease);\n}\n.itms-services__card::before {\n    content: \"\";\n    display: block;\n    flex: 0 0 auto;\n    width: 54px;\n    height: 3px;\n    margin: 0 0 10px;\n    border-radius: 99px;\n    background: linear-gradient(90deg, var(--red), var(--red-deep));\n    opacity: .9;\n}\n\n\/* Top split: description LEFT, large illustration RIGHT *\/\n.itms-services__top {\n    display: grid;\n    grid-template-columns: minmax(0, 1fr) minmax(0, 210px);\n    align-items: center;\n    gap: 16px;\n    min-height: 205px;\n}\n.itms-services__intro { min-width: 0; }\n.itms-services__intro h3 {\n    margin: 0 0 10px;\n    color: var(--ink);\n    font-size: 19px;\n    font-weight: 600;\n    line-height: 1.36;\n    letter-spacing: -.2px;\n    transition: color .3s var(--ease);\n}\n.itms-services__intro p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 13px;\n    font-weight: 400;\n    line-height: 1.7;\n}\n.itms-services__image {\n    position: relative;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    width: 100%;\n    height: 205px;\n    min-width: 0;\n    overflow: hidden;\n    background: transparent;\n}\n.itms-services__image img,\n.itms-services__image svg {\n    display: block;\n    width: 100%;\n    height: 100%;\n    object-fit: contain;\n    object-position: center;\n}\n.itms-services__image img {\n    transform: scale(1.09);\n    transition: transform .5s var(--ease);\n}\n\n\/* Coverage: grouped and visually separate, without a tall colored box *\/\n.itms-services__coverage {\n    margin-top: 16px;\n    padding-top: 16px;\n    border-top: 1px solid #E7E1E2;\n}\n.itms-services__coverage h4 {\n    display: flex;\n    align-items: center;\n    gap: 9px;\n    margin: 0 0 14px;\n    color: var(--ink);\n    font-size: 14px;\n    font-weight: 600;\n    line-height: 1.4;\n}\n.itms-services__coverage h4::before {\n    content: \"\";\n    display: block;\n    flex: 0 0 3px;\n    width: 3px;\n    height: 16px;\n    border-radius: 3px;\n    background: var(--red);\n}\n.itms-services__list {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    gap: 11px 16px;\n    margin: 0;\n    padding: 0;\n    list-style: none;\n}\n.itms-services__list li {\n    position: relative;\n    min-width: 0;\n    margin: 0;\n    padding: 0 0 0 24px;\n    color: var(--muted);\n    font-size: 12.5px;\n    font-weight: 400;\n    line-height: 1.55;\n}\n.itms-services__list li::before {\n    content: \"\";\n    position: absolute;\n    top: 2px;\n    left: 0;\n    width: 16px;\n    height: 16px;\n    border-radius: 50%;\n    background: var(--red-soft);\n}\n.itms-services__list li::after {\n    content: \"\";\n    position: absolute;\n    top: 7px;\n    left: 5px;\n    width: 7px;\n    height: 4px;\n    border-left: 1.6px solid var(--red);\n    border-bottom: 1.6px solid var(--red);\n    transform: rotate(-45deg);\n}\n\n\/* Subtle information box for NOC\/SOC and End-to-End *\/\n.itms-services__note {\n    display: flex;\n    align-items: flex-start;\n    gap: 10px;\n    margin-top: 16px;\n    padding: 12px 14px;\n    background: #F5F6F8;\n    border: 0;\n    border-radius: 9px;\n}\n.itms-services__note-icon {\n    display: inline-flex;\n    flex: 0 0 17px;\n    align-items: center;\n    justify-content: center;\n    width: 17px;\n    height: 17px;\n    margin-top: 1px;\n    border: 1px solid #AFBAC9;\n    border-radius: 50%;\n    color: #8A97A8;\n    font-size: 11px;\n    font-weight: 500;\n    line-height: 1;\n}\n.itms-services__note-text {\n    margin: 0;\n    color: #697080;\n    font-size: 11.8px;\n    font-weight: 400;\n    line-height: 1.65;\n}\n\n\/* CTA fixed towards the bottom of every equal-height card *\/\n.itms-services__footer {\n    display: flex;\n    align-items: center;\n    justify-content: flex-end;\n    margin-top: auto;\n    padding-top: 20px;\n}\n.itms-services__cta {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    gap: 9px;\n    min-height: 42px;\n    padding: 11px 21px;\n    border: 1px solid var(--red);\n    border-radius: 9px;\n    background: var(--red);\n    color: #FFFFFF;\n    font-family: inherit;\n    font-size: 13px;\n    font-weight: 600;\n    line-height: 1.4;\n    text-decoration: none;\n    box-shadow: 0 5px 16px rgba(234,36,42,.16);\n    transition: background .25s ease, box-shadow .25s ease, transform .25s ease;\n}\n.itms-services__cta svg {\n    display: block;\n    width: 16px;\n    height: 16px;\n    flex: 0 0 auto;\n}\n.itms-services__cta:hover,\n.itms-services__cta:focus-visible {\n    background: var(--red-dark);\n    border-color: var(--red-dark);\n    color: #FFFFFF;\n    box-shadow: 0 7px 20px rgba(234,36,42,.25);\n    transform: translateY(-2px);\n}\n.itms-services__cta:focus-visible {\n    outline: 3px solid #F5A3A6;\n    outline-offset: 3px;\n}\n\n@media (hover: hover) {\n    .itms-services__card:hover {\n        border-color: rgba(234, 36, 42, .38);\n        border-top-color: var(--red-deep);\n        background:\n            linear-gradient(145deg, rgba(234, 36, 42, .08) 0%, transparent 48%),\n            linear-gradient(180deg, #FFF6F6 0%, #FFFFFF 100%);\n        box-shadow:\n            0 14px 30px rgba(17, 17, 17, .07),\n            0 5px 18px rgba(234, 36, 42, .10);\n        transform: translateY(-3px);\n    }\n    .itms-services__card:hover .itms-services__intro h3 { color: var(--red-dark); }\n    .itms-services__card:hover .itms-services__image img { transform: scale(1.15); }\n}\n\n\/* Medium desktop *\/\n@media (min-width: 851px) and (max-width: 1100px) {\n    .itms-services__card { padding: 20px; }\n    .itms-services__top {\n        grid-template-columns: minmax(0, 1fr) minmax(0, 170px);\n        min-height: 190px;\n        gap: 13px;\n    }\n    .itms-services__image { height: 185px; }\n    .itms-services__intro h3 { font-size: 18px; }\n    .itms-services__intro p { font-size: 12.5px; }\n}\n\n\/* Tablet: one card per row, large image to the right *\/\n@media (min-width: 601px) and (max-width: 850px) {\n    .itms-services__grid { grid-template-columns: 1fr; }\n    .itms-services__top {\n        grid-template-columns: minmax(0, 1fr) 225px;\n        gap: 22px;\n        min-height: 205px;\n    }\n    .itms-services__image { height: 205px; }\n}\n\n\/* Mobile: illustration above title for readability *\/\n@media (max-width: 600px) {\n    .itms-services { padding: 48px 20px; }\n    .itms-services__heading { margin-bottom: 30px; }\n    .itms-services__heading h2 { font-size: 25px; margin-bottom: 14px; }\n    .itms-services__heading p { font-size: 14px; line-height: 1.7; }\n    .itms-services__grid { grid-template-columns: 1fr; gap: 16px; }\n    .itms-services__card { padding: 20px; }\n    .itms-services__card::before { margin-bottom: 10px; }\n    .itms-services__top { grid-template-columns: 1fr; min-height: 0; gap: 8px; }\n    .itms-services__image {\n        grid-column: 1;\n        grid-row: 1;\n        height: 185px;\n    }\n    .itms-services__image img,\n    .itms-services__image svg { max-width: 280px; }\n    .itms-services__intro { grid-column: 1; grid-row: 2; }\n    .itms-services__intro h3 { font-size: 19px; }\n    .itms-services__intro p { font-size: 13.5px; }\n    .itms-services__coverage { margin-top: 17px; }\n    .itms-services__list { grid-template-columns: 1fr; gap: 10px; }\n    .itms-services__footer { padding-top: 18px; }\n}\n@media (prefers-reduced-motion: reduce) {\n    .itms-services__card,\n    .itms-services__intro h3,\n    .itms-services__image img,\n    .itms-services__cta { transition: none; }\n    .itms-services__card:hover,\n    .itms-services__cta:hover { transform: none; }\n    .itms-services__card:hover .itms-services__image img { transform: none; }\n}\n<\/style>\n\n<section class=\"itms-services\" id=\"itms-services\">\n    <div class=\"itms-services__heading\">\n        <h2><span class=\"ez-toc-section\" id=\"Managed_IT_Services_by_IDstar\"><\/span>Managed IT Services by IDstar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n        <p>IDstar provides a range of managed IT services tailored to business needs, system requirements, and required level of support.<\/p>\n    <\/div>\n\n    <div class=\"itms-services__grid\">\n        <!-- 1: Maintenance -->\n        <article class=\"itms-services__card\">\n            <div class=\"itms-services__top\">\n                <div class=\"itms-services__intro\">\n                    <h3><span class=\"ez-toc-section\" id=\"Maintenance_Service\"><\/span>Maintenance Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                    <p>Routine IT maintenance and incident management to maintain system performance and reduce the risk of recurring issues.<\/p>\n                <\/div>\n                <div class=\"itms-services__image\">\n                    <img src=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2026\/10\/04_Server_Maintenance_separated_HD.webp\"\n                         alt=\"Server maintenance and IT operations illustration\" loading=\"lazy\" decoding=\"async\">\n                <\/div>\n            <\/div>\n            <div class=\"itms-services__coverage\">\n                <h4>Service Coverage<\/h4>\n                <ul class=\"itms-services__list\">\n                    <li>Preventive &amp; corrective maintenance<\/li>\n                    <li>Incident &amp; problem management<\/li>\n                    <li>Change management<\/li>\n                    <li>Service performance report<\/li>\n                <\/ul>\n            <\/div>\n            <div class=\"itms-services__footer\">\n                <a class=\"itms-services__cta\" href=\"#contact-us\" aria-label=\"Contact Us about Maintenance Service\">\n                    Contact Us\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n                <\/a>\n            <\/div>\n        <\/article>\n\n        <!-- 2: Ticketing -->\n        <article class=\"itms-services__card\">\n            <div class=\"itms-services__top\">\n                <div class=\"itms-services__intro\">\n                    <h3><span class=\"ez-toc-section\" id=\"Ticketing_Service\"><\/span>Ticketing Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                    <p>IT service desk support to log, track, and resolve technical requests and incidents through a structured process.<\/p>\n                <\/div>\n                <div class=\"itms-services__image\">\n                    <img src=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2026\/10\/03_IT_Service_Desk_separated_HD.webp\"\n                         alt=\"IT service desk and ticketing illustration\" loading=\"lazy\" decoding=\"async\">\n                <\/div>\n            <\/div>\n            <div class=\"itms-services__coverage\">\n                <h4>Service Coverage<\/h4>\n                <ul class=\"itms-services__list\">\n                    <li>Ticket logging &amp; tracking<\/li>\n                    <li>Initial troubleshooting<\/li>\n                    <li>Incident escalation<\/li>\n                    <li>SLA monitoring &amp; reporting<\/li>\n                <\/ul>\n            <\/div>\n            <div class=\"itms-services__footer\">\n                <a class=\"itms-services__cta\" href=\"#contact-us\" aria-label=\"Contact Us about Ticketing Service\">\n                    Contact Us\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n                <\/a>\n            <\/div>\n        <\/article>\n\n        <!-- 3: NOC & SOC -->\n        <article class=\"itms-services__card\">\n            <div class=\"itms-services__top\">\n                <div class=\"itms-services__intro\">\n                    <h3><span class=\"ez-toc-section\" id=\"Network_Operations_Center_NOC_Security_Operations_Center_SOC\"><\/span>Network Operations Center (NOC) &amp; Security Operations Center (SOC)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                    <p>Network, infrastructure, and security monitoring services to help identify disruptions and threats within the agreed monitoring scope.<\/p>\n                <\/div>\n                <div class=\"itms-services__image\">\n                    <img src=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2026\/10\/02_NOC_SOC_separated_HD.webp\"\n                         alt=\"Network and security operations center illustration\" loading=\"lazy\" decoding=\"async\">\n                <\/div>\n            <\/div>\n            <div class=\"itms-services__coverage\">\n                <h4>Service Coverage<\/h4>\n                <ul class=\"itms-services__list\">\n                    <li>Network &amp; infrastructure monitoring (NOC)<\/li>\n                    <li>Security event monitoring (SOC)<\/li>\n                    <li>Alert management &amp; escalation<\/li>\n                    <li>Incident response coordination<\/li>\n                <\/ul>\n            <\/div>\n            <div class=\"itms-services__note\" role=\"note\">\n                <span class=\"itms-services__note-icon\" aria-hidden=\"true\">i<\/span>\n                <p class=\"itms-services__note-text\">NOC and SOC services are offered as separate packages, with scope, tools, and SLAs defined according to business requirements.<\/p>\n            <\/div>\n            <div class=\"itms-services__footer\">\n                <a class=\"itms-services__cta\" href=\"#contact-us\" aria-label=\"Contact Us about NOC and SOC Services\">\n                    Contact Us\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n                <\/a>\n            <\/div>\n        <\/article>\n\n        <!-- 4: End-to-End IT -->\n        <article class=\"itms-services__card\">\n            <div class=\"itms-services__top\">\n                <div class=\"itms-services__intro\">\n                    <h3><span class=\"ez-toc-section\" id=\"End-to-End_IT_Managed_Service\"><\/span>End-to-End IT Managed Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                    <p>IDstar manages day-to-day IT operations through a combination of skilled professionals, IT service management processes, and SLA-based service performance oversight.<\/p>\n                <\/div>\n                <div class=\"itms-services__image\">\n                    <img src=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2026\/10\/01_Managed_Services_separated_HD.webp\"\n                         alt=\"End-to-end managed IT services illustration\" loading=\"lazy\" decoding=\"async\">\n                <\/div>\n            <\/div>\n            <div class=\"itms-services__coverage\">\n                <h4>Service Coverage<\/h4>\n                <ul class=\"itms-services__list\">\n                    <li>Day-to-day IT operations management<\/li>\n                    <li>Maintenance &amp; service monitoring<\/li>\n                    <li>SLA governance &amp; monthly reporting<\/li>\n                    <li>Service Delivery Manager<\/li>\n                <\/ul>\n            <\/div>\n            <div class=\"itms-services__note\" role=\"note\">\n                <span class=\"itms-services__note-icon\" aria-hidden=\"true\">i<\/span>\n                <p class=\"itms-services__note-text\">Service scope and operating hours are determined through an assessment and agreed service terms.<\/p>\n            <\/div>\n            <div class=\"itms-services__footer\">\n                <a class=\"itms-services__cta\" href=\"#contact-us\" aria-label=\"Contact Us about End-to-End IT Managed Service\">\n                    Contact Us\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14M13 6l6 6-6 6\"\/><\/svg>\n                <\/a>\n            <\/div>\n        <\/article>\n    <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36c5e322 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"36c5e322\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49237667 elementor-widget elementor-widget-html\" data-id=\"49237667\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.itms-benefits {\n    --red: #EA242A;\n    --red-soft: #FDE8E9;\n    --ink: #0F0F1A;\n    --muted: #666666;\n    --border: #E8E8E8;\n\n    width: 100%;\n    padding: 80px 24px;\n    background: #FFFFFF;\n    font-family: \"Poppins\", Arial, sans-serif;\n}\n\n.itms-benefits *,\n.itms-benefits *::before,\n.itms-benefits *::after {\n    box-sizing: border-box;\n}\n\n.itms-benefits__inner {\n    width: min(100%, 1200px);\n    margin: 0 auto;\n}\n\n.itms-benefits__heading {\n    max-width: 720px;\n    margin: 0 0 44px;\n}\n\n.itms-benefits__heading h2 {\n    margin: 0 0 16px;\n    color: #111111;\n    font-size: 32px;\n    font-weight: 600;\n    line-height: 1.25;\n    letter-spacing: -.4px;\n}\n\n.itms-benefits__heading p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 1.75;\n}\n\n.itms-benefits__grid {\n    display: grid;\n    grid-template-columns: repeat(4, minmax(0, 1fr));\n    gap: 20px;\n    align-items: stretch;\n}\n\n.itms-benefits__card {\n    display: flex;\n    flex-direction: column;\n    align-items: flex-start;\n    min-width: 0;\n    padding: 24px 23px 28px;\n    background: transparent;\n    border: 1px solid var(--border);\n    border-radius: 13px;\n    transition: background .25s ease, border-color .25s ease, transform .25s ease, box-shadow .25s ease;\n}\n\n.itms-benefits__card:hover {\n    background: #ffffff;\n    border-color: var(--red-soft);\n    transform: translateY(-4px);\n    box-shadow: 0 10px 25px rgba(234,36,42,.08);\n}\n\n.itms-benefits__icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    flex-shrink: 0;\n    width: 47px;\n    height: 50px;\n    margin-bottom: 20px;\n    background: var(--red-soft);\n    color: var(--red);\n    border: 1px solid var(--red);\n    border-radius: 5px;\n    transition: transform .25s ease;\n}\n\n.itms-benefits__icon svg {\n    width: 24px;\n    height: 24px;\n    display: block;\n}\n\n.itms-benefits__card:hover .itms-benefits__icon {\n    transform: translateY(-2px);\n}\n\n.itms-benefits__card h3 {\n    margin: 0 0 14px;\n    color: var(--ink);\n    font-size: 18px;\n    font-weight: 600;\n    line-height: 1.28;\n    letter-spacing: -.2px;\n}\n\n.itms-benefits__card p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 15px;\n    line-height: 1.65;\n    font-weight: 400;\n}\n\n@media (max-width: 1024px) {\n    .itms-benefits__grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }\n\n    .itms-benefits__heading { margin-bottom: 36px; }\n}\n\n@media (max-width: 767px) {\n    .itms-benefits { padding: 48px 20px; }\n\n    .itms-benefits__heading { margin-bottom: 30px; }\n\n    .itms-benefits__heading h2 {\n        font-size: 25px;\n        line-height: 1.3;\n        margin-bottom: 14px;\n    }\n\n    .itms-benefits__heading p {\n        font-size: 14px;\n        line-height: 1.7;\n    }\n\n    .itms-benefits__grid {\n        grid-template-columns: 1fr;\n        gap: 16px;\n    }\n\n    .itms-benefits__card { padding: 23px 22px 25px; }\n\n    .itms-benefits__icon {\n        width: 45px;\n        height: 45px;\n        margin-bottom: 16px;\n    }\n\n    .itms-benefits__card h3 {\n        font-size: 17px;\n        margin-bottom: 10px;\n    }\n\n    .itms-benefits__card p {\n        font-size: 14px;\n        line-height: 1.7;\n    }\n}\n\n@media (prefers-reduced-motion: reduce) {\n    .itms-benefits__card,\n    .itms-benefits__icon { transition: none; }\n\n    .itms-benefits__card:hover { transform: none; }\n}\n<\/style>\n\n<section class=\"itms-benefits\">\n    <div class=\"itms-benefits__inner\">\n        <div class=\"itms-benefits__heading\">\n            <h2><span class=\"ez-toc-section\" id=\"Benefits_of_IT_Managed_Services_for_Businesses\"><\/span>Benefits of IT Managed Services for Businesses<span class=\"ez-toc-section-end\"><\/span><\/h2>\n            <p>\n                With structured IT operations management, businesses can gain better visibility\n                into service performance while making more effective use of internal resources.\n            <\/p>\n        <\/div>\n\n        <div class=\"itms-benefits__grid\">\n            <article class=\"itms-benefits__card\">\n                <span class=\"itms-benefits__icon\" aria-hidden=\"true\">\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 18V10M10 18V6M16 18v-4M22 18v-9\"\/><\/svg>\n                <\/span>\n                <h3><span class=\"ez-toc-section\" id=\"More_Predictable_IT_Operating_Costs\"><\/span>More Predictable IT Operating Costs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Help businesses plan IT management costs based on service requirements, scope of work, and agreed-upon engagement models.<\/p>\n            <\/article>\n\n            <article class=\"itms-benefits__card\">\n                <span class=\"itms-benefits__icon\" aria-hidden=\"true\">\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 3l7.5 3.2v5.1c0 4.6-3.1 8.2-7.5 9.5-4.4-1.3-7.5-4.9-7.5-9.5V6.2z\"\/><path d=\"M9.4 12.1l1.9 1.9 3.5-3.6\"\/><\/svg>\n                <\/span>\n                <h3><span class=\"ez-toc-section\" id=\"More_Reliable_IT_Operations\"><\/span>More Reliable IT Operations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Support service stability through monitoring, incident management, maintenance, and SLA-based performance reviews.<\/p>\n            <\/article>\n\n            <article class=\"itms-benefits__card\">\n                <span class=\"itms-benefits__icon\" aria-hidden=\"true\">\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M9 18h6M10 21h4\"\/><path d=\"M12 3a6 6 0 0 0-3.5 10.9V16h7v-2.1A6 6 0 0 0 12 3z\"\/><\/svg>\n                <\/span>\n                <h3><span class=\"ez-toc-section\" id=\"More_Time_for_Internal_Teams_to_Focus_on_Innovation\"><\/span>More Time for Internal Teams to Focus on Innovation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Reduce routine operational workloads so IT teams can dedicate more time to system development and strategic initiatives.<\/p>\n            <\/article>\n\n            <article class=\"itms-benefits__card\">\n                <span class=\"itms-benefits__icon\" aria-hidden=\"true\">\n                    <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M20 20l-4.2-4.2\"\/><\/svg>\n                <\/span>\n                <h3><span class=\"ez-toc-section\" id=\"Better_Control_Over_Operational_Risks\"><\/span>Better Control Over Operational Risks<span class=\"ez-toc-section-end\"><\/span><\/h3>\n                <p>Help identify recurring issues, clarify responsibilities for issue resolution, and drive continuous improvement.<\/p>\n            <\/article>\n        <\/div>\n    <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d3aac5a e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"3d3aac5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dccbf66 elementor-widget elementor-widget-html\" data-id=\"4dccbf66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ================================================\n   IDSTAR \u2014 SUPPORT & SLA ACCORDION\n   Desktop: Live SVG left | Accordion right\n   Mobile: Active SVG appears within opened item\n================================================ *\/\n.itms-support {\n  --itms-red: #EA242A;\n  --itms-red-dark: #C51C22;\n  --itms-red-light: #FDE8E9;\n  --itms-ink: #111827;\n  --itms-muted: #5B6575;\n  --itms-border: #E6E9EF;\n  width: 100%;\n  box-sizing: border-box;\n  padding: 80px 24px 88px;\n  background: #FAFAFA;\n  color: var(--itms-ink);\n  font-family: \"Poppins\", Arial, sans-serif;\n}\n.itms-support *, .itms-support *::before, .itms-support *::after { box-sizing: border-box; }\n.itms-support__inner { width: min(100%, 1200px); margin: 0 auto; }\n.itms-support__header { max-width: 850px; margin-bottom: 38px; }\n.itms-support__title {\n  margin: 0 0 14px;\n  color: #111;\n  font-size: 32px;\n  font-weight: 600;\n  line-height: 1.3;\n  letter-spacing: -.025em;\n}\n.itms-support__description {\n  margin: 0;\n  color: var(--itms-muted);\n  font-size: 16px;\n  line-height: 1.75;\n}\n\n\/* Two-column composition *\/\n.itms-support__workspace {\n  display: grid;\n  grid-template-columns: minmax(0, .98fr) minmax(0, 1.02fr);\n  align-items: stretch;\n  overflow: hidden;\n  border: 1px solid var(--itms-border);\n  border-radius: 22px;\n  background: #FFF;\n  box-shadow: 0 14px 40px rgba(20,29,47,.045);\n}\n.itms-support__visuals {\n  position: relative;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  min-width: 0;\n  min-height: 555px;\n  padding: 28px;\n  border-right: 1px solid var(--itms-border);\n  background:\n    radial-gradient(circle at 20% 17%, rgba(234,36,42,.09), transparent 37%),\n    radial-gradient(circle at 80% 81%, rgba(234,36,42,.045), transparent 44%),\n    linear-gradient(145deg,#FFF9F9,#F8FAFC 82%);\n}\n.itms-support__visuals::before {\n  content: \"\";\n  position: absolute;\n  inset: 0;\n  pointer-events: none;\n  background-image: radial-gradient(#DCE2E9 1px, transparent 1px);\n  background-size: 23px 23px;\n  opacity: .4;\n  -webkit-mask-image: radial-gradient(ellipse,#000 15%,transparent 80%);\n  mask-image: radial-gradient(ellipse,#000 15%,transparent 80%);\n}\n.itms-support__visual { position: relative; z-index: 1; width: 100%; max-width: 550px; }\n.itms-support__visual[hidden] { display: none !important; }\n.itms-support__visual svg {\n  display: block;\n  width: 100%;\n  height: auto;\n  overflow: visible;\n  font-family: \"Poppins\", Arial, sans-serif;\n}\n\n\/* Right-side accordion list *\/\n.itms-support__accordion {\n  display: flex;\n  flex-direction: column;\n  min-width: 0;\n  gap: 10px;\n  padding: 24px 27px;\n  background: #FFF;\n}\n.itms-support__item {\n  min-width: 0;\n  border: 1px solid var(--itms-border);\n  border-radius: 12px;\n  background: #FFFFFF;\n  padding: 0 12px;\n  transition: background-color .25s ease, border-color .25s ease, box-shadow .25s ease;\n}\n\/* Change the CARD background, never the heading or description text. *\/\n@media (hover: hover) {\n  .itms-support__item:hover {\n    background-color: #FFF6F6;\n    border-color: #F2DCDD;\n  }\n}\n.itms-support__item.is-active {\n  background-color: #FDEDEE;\n  border-color: #EDC7C9;\n  box-shadow: 0 3px 14px rgba(234,36,42,.045);\n}\n@media (hover: hover) {\n  .itms-support__item.is-active:hover {\n    background-color: #FDE8E9;\n  }\n}\n.itms-support__item h3 { margin: 0; }\n.itms-support__trigger {\n  appearance: none;\n  display: flex;\n  align-items: center;\n  width: 100%;\n  min-height: 75px;\n  gap: 15px;\n  padding: 14px 8px;\n  border: 0;\n  border-radius: 8px;\n  background: transparent;\n  color: var(--itms-ink);\n  cursor: pointer;\n  text-align: left;\n  font: 600 16px\/1.48 \"Poppins\", Arial, sans-serif;\n  transition: none;\n}\n.itms-support__trigger-label { flex: 1; min-width: 0; }\n.itms-support__chevron {\n  flex: 0 0 22px;\n  width: 22px;\n  height: 22px;\n  color: #8B94A3;\n  transition: transform .22s ease, color .22s ease;\n}\n\/* Theme-proof reset. Global rules such as Hello Elementor's\n   button:hover \/ button:focus { background-color:#c36; color:#fff }\n   (or an Elementor kit equivalent) have higher specificity than\n   .itms-support__trigger and also match :focus, which is why the\n   clicked (active) item stayed crimson. Hover\/active feedback lives\n   on .itms-support__item, so the button itself must never be painted. *\/\n.itms-support .itms-support__trigger,\n.itms-support .itms-support__trigger:hover,\n.itms-support .itms-support__trigger:focus,\n.itms-support .itms-support__trigger:active,\n.itms-support .itms-support__trigger[aria-expanded] {\n  background: transparent !important;\n  background-color: transparent !important;\n  background-image: none !important;\n  border: 0 !important;\n  box-shadow: none !important;\n  color: var(--itms-ink) !important;\n  text-decoration: none !important;\n}\n.itms-support__trigger:focus-visible { outline: 3px solid #F3A9AC; outline-offset: -2px; }\n.itms-support__trigger[aria-expanded=\"true\"] .itms-support__chevron {\n  transform: rotate(180deg);\n}\n.itms-support__content { padding: 0 8px 25px; }\n.itms-support__content[hidden] { display: none !important; }\n.itms-support__content p {\n  margin: 0 0 12px;\n  color: var(--itms-muted);\n  font-size: 13.5px;\n  line-height: 1.8;\n}\n.itms-support__content p:last-child { margin-bottom: 0; }\n.itms-support__content strong { color: #2E3949; font-weight: 600; }\n.itms-support__keypoint {\n  display: flex;\n  align-items: flex-start;\n  gap: 9px;\n  margin-top: 15px;\n  padding: 12px 14px;\n  border-radius: 9px;\n  background: #FFF6F6;\n  color: #555E6D;\n  font-size: 12.5px;\n  line-height: 1.7;\n}\n.itms-support__keypoint::before {\n  content: \"\";\n  flex: 0 0 7px;\n  width: 7px;\n  height: 7px;\n  margin-top: 6px;\n  border-radius: 50%;\n  background: var(--itms-red);\n}\n\n@media (max-width: 1024px) {\n  .itms-support__visuals { min-height: 510px; padding: 18px; }\n  .itms-support__accordion { padding: 17px 19px; }\n  .itms-support__trigger { min-height: 69px; font-size: 14px; gap: 11px; }\n\n}\n\n\/* Mobile\/tablet: active visual is moved below the opened heading by JS *\/\n@media (max-width: 900px) {\n  .itms-support__workspace { display: block; }\n  .itms-support__accordion { padding: 9px 17px 14px; }\n  .itms-support__visuals {\n    min-height: 0;\n    padding: 8px 22px 4px;\n    border-right: 0;\n    border-bottom: 1px solid var(--itms-border);\n  }\n  .itms-support__item > .itms-support__visuals {\n    border: 0;\n    border-radius: 12px;\n    margin-bottom: 13px;\n  }\n  .itms-support__visual { max-width: 390px; }\n  .itms-support__content { padding: 0 8px 22px; }\n}\n@media (max-width: 767px) {\n  .itms-support { padding: 50px 20px 58px; }\n  .itms-support__header { margin-bottom: 27px; }\n  .itms-support__title { font-size: 25px; line-height: 1.32; }\n  .itms-support__description { font-size: 14px; line-height: 1.7; }\n  .itms-support__workspace { border-radius: 16px; }\n  .itms-support__trigger { min-height: 68px; font-size: 13.5px; }\n  .itms-support__content { padding-left: 8px; padding-right: 8px; }\n  .itms-support__visuals { padding: 6px; }\n  .itms-support__visual { max-width: 320px; }\n}\n@media (prefers-reduced-motion: reduce) {\n  .itms-support__item, .itms-support__trigger, .itms-support__chevron { transition: none; }\n}\n<\/style>\n<section class=\"itms-support\" aria-labelledby=\"itms-support-title\" data-itms-support-accordion>\n  <div class=\"itms-support__inner\">\n    <header class=\"itms-support__header\">\n      <h2 class=\"itms-support__title\" id=\"itms-support-title\"><span class=\"ez-toc-section\" id=\"Structured_Technical_Support_and_SLA_Management\"><\/span>Structured Technical Support and SLA Management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n      <p class=\"itms-support__description\">IT Managed Services by IDstar follows structured technical support and service management processes to ensure incidents are handled according to priority, with clear ownership and accountability.<\/p>\n    <\/header>\n\n    <div class=\"itms-support__workspace\">\n      <div class=\"itms-support__visuals\" aria-hidden=\"true\">\n\n        <!-- SVG 1: TIERS \/ L0-L3 ESCALATION -->\n        <div class=\"itms-support__visual\" data-itms-visual=\"tiers\">\n          <svg viewBox=\"0 0 560 540\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\">\n            <defs>\n              <filter id=\"itms-shadow-tiers\" x=\"-10%\" y=\"-20%\" width=\"120%\" height=\"150%\"><feDropShadow dx=\"0\" dy=\"8\" stdDeviation=\"10\" flood-color=\"#7B8594\" flood-opacity=\".13\"\/><\/filter>\n            <\/defs>\n            <circle cx=\"280\" cy=\"270\" r=\"214\" fill=\"#FCE8E9\" opacity=\".45\"\/>\n\n            <!-- four equal cards: x40 w480 h92, gap 24, top\/bottom margin 50 -->\n            <g filter=\"url(#itms-shadow-tiers)\" fill=\"#FFFFFF\" stroke=\"#E7EAF0\">\n              <rect x=\"40\" y=\"50\" width=\"480\" height=\"92\" rx=\"16\"\/>\n              <rect x=\"40\" y=\"166\" width=\"480\" height=\"92\" rx=\"16\"\/>\n              <rect x=\"40\" y=\"282\" width=\"480\" height=\"92\" rx=\"16\"\/>\n              <rect x=\"40\" y=\"398\" width=\"480\" height=\"92\" rx=\"16\"\/>\n            <\/g>\n\n            <!-- escalation arrows, aligned to badge center (x90) -->\n            <g fill=\"none\" stroke=\"#D66C70\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <path d=\"M90 147V160M85 155l5 5 5-5\"\/>\n              <path d=\"M90 263V276M85 271l5 5 5-5\"\/>\n              <path d=\"M90 379V392M85 387l5 5 5-5\"\/>\n            <\/g>\n\n            <!-- level badges -->\n            <rect x=\"60\" y=\"66\" width=\"60\" height=\"60\" rx=\"12\" fill=\"#FFF1F1\"\/>\n            <rect x=\"60\" y=\"182\" width=\"60\" height=\"60\" rx=\"12\" fill=\"#FFE3E4\"\/>\n            <rect x=\"60\" y=\"298\" width=\"60\" height=\"60\" rx=\"12\" fill=\"#FAC7C9\"\/>\n            <rect x=\"60\" y=\"414\" width=\"60\" height=\"60\" rx=\"12\" fill=\"#EA242A\"\/>\n            <g font-weight=\"700\" font-size=\"22\" text-anchor=\"middle\">\n              <text x=\"90\" y=\"104\" fill=\"#D63439\">L0<\/text>\n              <text x=\"90\" y=\"220\" fill=\"#C92B31\">L1<\/text>\n              <text x=\"90\" y=\"336\" fill=\"#AB2227\">L2<\/text>\n              <text x=\"90\" y=\"452\" fill=\"#FFFFFF\">L3<\/text>\n            <\/g>\n\n            <!-- labels -->\n            <g fill=\"#202B3D\" font-size=\"18\" font-weight=\"600\">\n              <text x=\"142\" y=\"90\">Initial Support<\/text>\n              <text x=\"142\" y=\"206\">Service Desk<\/text>\n              <text x=\"142\" y=\"322\">Technical Engineer<\/text>\n              <text x=\"142\" y=\"438\">Principal \/ Vendor Escalation<\/text>\n            <\/g>\n            <g fill=\"#687589\" font-size=\"14\">\n              <text x=\"142\" y=\"114\">Ticket intake and assessment<\/text>\n              <text x=\"142\" y=\"230\">First-level troubleshooting<\/text>\n              <text x=\"142\" y=\"346\">Complex technical issues<\/text>\n              <text x=\"142\" y=\"462\">Further specialized support<\/text>\n            <\/g>\n          <\/svg>\n        <\/div>\n\n        <!-- SVG 2: PRIORITY BASED SLA \u2014 impact classification, NOT technical tiers -->\n        <div class=\"itms-support__visual\" data-itms-visual=\"priority\" hidden>\n          <svg viewBox=\"0 0 560 540\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\">\n            <defs><filter id=\"itms-shadow-priority\" x=\"-10%\" y=\"-20%\" width=\"120%\" height=\"150%\"><feDropShadow dx=\"0\" dy=\"9\" stdDeviation=\"10\" flood-color=\"#6B7789\" flood-opacity=\".12\"\/><\/filter><\/defs>\n            <circle cx=\"280\" cy=\"270\" r=\"214\" fill=\"#FCE9EA\" opacity=\".5\"\/>\n\n            <!-- three equal cards: x47 w466 h124, gap 23, margin 61 -->\n            <g filter=\"url(#itms-shadow-priority)\" fill=\"#FFFFFF\" stroke=\"#EAEDF1\">\n              <rect x=\"47\" y=\"61\" width=\"466\" height=\"124\" rx=\"19\"\/>\n              <rect x=\"47\" y=\"208\" width=\"466\" height=\"124\" rx=\"19\"\/>\n              <rect x=\"47\" y=\"355\" width=\"466\" height=\"124\" rx=\"19\"\/>\n            <\/g>\n\n            <!-- severity stripes: identical geometry -->\n            <rect x=\"61\" y=\"80\" width=\"6\" height=\"86\" rx=\"3\" fill=\"#EA242A\"\/>\n            <rect x=\"61\" y=\"227\" width=\"6\" height=\"86\" rx=\"3\" fill=\"#E9A03C\"\/>\n            <rect x=\"61\" y=\"374\" width=\"6\" height=\"86\" rx=\"3\" fill=\"#8A9BB5\"\/>\n\n            <!-- icon discs (same size, same stroke) -->\n            <circle cx=\"112\" cy=\"123\" r=\"26\" fill=\"#FFF1F1\"\/>\n            <circle cx=\"112\" cy=\"270\" r=\"26\" fill=\"#FFF2DF\"\/>\n            <circle cx=\"112\" cy=\"417\" r=\"26\" fill=\"#EFF3F8\"\/>\n            <g fill=\"none\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <g transform=\"translate(98.8 109.8) scale(1.1)\" stroke=\"#EA242A\">\n                <path d=\"m21.73 18-8-14a2 2 0 0 0-3.48 0l-8 14A2 2 0 0 0 4 21h16a2 2 0 0 0 1.73-3\"\/><path d=\"M12 9v4\"\/><path d=\"M12 17h.01\"\/>\n              <\/g>\n              <g transform=\"translate(98.8 256.8) scale(1.1)\" stroke=\"#D7912F\">\n                <circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4\"\/><path d=\"M12 16h.01\"\/>\n              <\/g>\n              <g transform=\"translate(98.8 403.8) scale(1.1)\" stroke=\"#7D90AB\">\n                <circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 16v-4\"\/><path d=\"M12 8h.01\"\/>\n              <\/g>\n            <\/g>\n\n            <!-- titles and descriptions -->\n            <g font-size=\"20\" font-weight=\"600\" fill=\"#202B3D\">\n              <text x=\"156\" y=\"105\">Critical<\/text>\n              <text x=\"156\" y=\"252\">Major<\/text>\n              <text x=\"156\" y=\"399\">Minor<\/text>\n            <\/g>\n            <g font-size=\"14\" fill=\"#687589\">\n              <text x=\"156\" y=\"129\">Services unavailable<\/text>\n              <text x=\"156\" y=\"276\">Workaround available<\/text>\n              <text x=\"156\" y=\"423\">Low-impact issues \/ requests<\/text>\n            <\/g>\n\n            <!-- qualitative impact bars (no timing claims) -->\n            <g fill=\"#E9EDF2\">\n              <rect x=\"156\" y=\"145\" width=\"212\" height=\"9\" rx=\"4.5\"\/>\n              <rect x=\"156\" y=\"292\" width=\"212\" height=\"9\" rx=\"4.5\"\/>\n              <rect x=\"156\" y=\"439\" width=\"212\" height=\"9\" rx=\"4.5\"\/>\n            <\/g>\n            <rect x=\"156\" y=\"145\" width=\"212\" height=\"9\" rx=\"4.5\" fill=\"#EA242A\"\/>\n            <rect x=\"156\" y=\"292\" width=\"142\" height=\"9\" rx=\"4.5\" fill=\"#E9A03C\"\/>\n            <rect x=\"156\" y=\"439\" width=\"64\" height=\"9\" rx=\"4.5\" fill=\"#8A9BB5\"\/>\n            <g font-size=\"12.5\" font-weight=\"600\">\n              <text x=\"382\" y=\"154\" fill=\"#C51C22\">High impact<\/text>\n              <text x=\"382\" y=\"301\" fill=\"#B0721F\">Medium impact<\/text>\n              <text x=\"382\" y=\"448\" fill=\"#6B7A92\">Low impact<\/text>\n            <\/g>\n          <\/svg>\n        <\/div>\n\n        <!-- SVG 3: SERVICE DELIVERY MANAGER \/ HUB-AND-SPOKE -->\n        <div class=\"itms-support__visual\" data-itms-visual=\"sdm\" hidden>\n          <svg viewBox=\"0 0 560 540\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\">\n            <defs><filter id=\"itms-shadow-sdm\" x=\"-15%\" y=\"-20%\" width=\"130%\" height=\"150%\"><feDropShadow dx=\"0\" dy=\"8\" stdDeviation=\"10\" flood-color=\"#6B7789\" flood-opacity=\".13\"\/><\/filter><\/defs>\n            <circle cx=\"280\" cy=\"270\" r=\"214\" fill=\"#FCE8E9\" opacity=\".5\"\/>\n\n            <!-- spokes: hub edge -> card edge (visible between shapes, no hidden segments) -->\n            <g fill=\"none\" stroke=\"#DAA2A6\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-dasharray=\"4 8\">\n              <path d=\"M225.5 211.5L187 170\"\/><path d=\"M334.5 211.5L373 170\"\/>\n              <path d=\"M225.5 328.5L187 370\"\/><path d=\"M334.5 328.5L373 370\"\/>\n            <\/g>\n\n            <!-- four stakeholder cards: 200 x 124, symmetric around hub -->\n            <g filter=\"url(#itms-shadow-sdm)\" fill=\"#FFFFFF\" stroke=\"#E8EBF0\">\n              <rect x=\"30\" y=\"46\" width=\"200\" height=\"124\" rx=\"16\"\/>\n              <rect x=\"330\" y=\"46\" width=\"200\" height=\"124\" rx=\"16\"\/>\n              <rect x=\"30\" y=\"370\" width=\"200\" height=\"124\" rx=\"16\"\/>\n              <rect x=\"330\" y=\"370\" width=\"200\" height=\"124\" rx=\"16\"\/>\n            <\/g>\n\n            <!-- icon tiles -->\n            <g fill=\"#FFF0F0\">\n              <rect x=\"108\" y=\"62\" width=\"44\" height=\"44\" rx=\"12\"\/>\n              <rect x=\"408\" y=\"62\" width=\"44\" height=\"44\" rx=\"12\"\/>\n              <rect x=\"108\" y=\"386\" width=\"44\" height=\"44\" rx=\"12\"\/>\n              <rect x=\"408\" y=\"386\" width=\"44\" height=\"44\" rx=\"12\"\/>\n            <\/g>\n            <g fill=\"none\" stroke=\"#EA242A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <!-- building: Business Team -->\n              <g transform=\"translate(116.2 70.2) scale(1.15)\">\n                <path d=\"M6 22V4a2 2 0 0 1 2-2h8a2 2 0 0 1 2 2v18Z\"\/><path d=\"M6 12H4a2 2 0 0 0-2 2v6a2 2 0 0 0 2 2h2\"\/><path d=\"M18 9h2a2 2 0 0 1 2 2v9a2 2 0 0 1-2 2h-2\"\/><path d=\"M10 6h4\"\/><path d=\"M10 10h4\"\/><path d=\"M10 14h4\"\/><path d=\"M10 18h4\"\/>\n              <\/g>\n              <!-- users: IDstar Team -->\n              <g transform=\"translate(416.2 70.2) scale(1.15)\">\n                <path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/>\n              <\/g>\n              <!-- arrow up-right: Escalations -->\n              <g transform=\"translate(116.2 394.2) scale(1.15)\">\n                <path d=\"M7 17 17 7\"\/><path d=\"M7 7h10v10\"\/>\n              <\/g>\n              <!-- clipboard check: SLA & Reviews -->\n              <g transform=\"translate(416.2 394.2) scale(1.15)\">\n                <rect x=\"8\" y=\"2\" width=\"8\" height=\"4\" rx=\"1\"\/><path d=\"M16 4h2a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2h2\"\/><path d=\"m9 14 2 2 4-4\"\/>\n              <\/g>\n            <\/g>\n\n            <!-- card labels -->\n            <g font-size=\"17\" font-weight=\"600\" text-anchor=\"middle\" fill=\"#243044\">\n              <text x=\"130\" y=\"134\">Business Team<\/text><text x=\"430\" y=\"134\">IDstar Team<\/text>\n              <text x=\"130\" y=\"458\">Escalations<\/text><text x=\"430\" y=\"458\">SLA &amp; Reviews<\/text>\n            <\/g>\n            <g font-size=\"13\" text-anchor=\"middle\" fill=\"#7A8496\">\n              <text x=\"130\" y=\"154\">Requests and priorities<\/text><text x=\"430\" y=\"154\">Support and delivery<\/text>\n              <text x=\"130\" y=\"478\">Issue escalation<\/text><text x=\"430\" y=\"478\">Performance oversight<\/text>\n            <\/g>\n\n            <!-- central manager hub -->\n            <g filter=\"url(#itms-shadow-sdm)\"><circle cx=\"280\" cy=\"270\" r=\"80\" fill=\"#FFFFFF\" stroke=\"#F2CDCF\" stroke-width=\"2\"\/><\/g>\n            <circle cx=\"280\" cy=\"237\" r=\"30\" fill=\"#FFF1F1\"\/>\n            <g transform=\"translate(265.6 222.6) scale(1.2)\" fill=\"none\" stroke=\"#EA242A\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/>\n            <\/g>\n            <text x=\"280\" y=\"291\" text-anchor=\"middle\" fill=\"#222D40\" font-weight=\"700\" font-size=\"22\">SDM<\/text>\n            <text x=\"280\" y=\"312\" text-anchor=\"middle\" fill=\"#788294\" font-size=\"13\">Service Delivery<\/text>\n\n            <!-- connection nodes sit exactly on the hub edge and card edges -->\n            <g fill=\"#EA242A\" stroke=\"#FFFFFF\" stroke-width=\"3\">\n              <circle cx=\"225.5\" cy=\"211.5\" r=\"6\"\/><circle cx=\"334.5\" cy=\"211.5\" r=\"6\"\/>\n              <circle cx=\"225.5\" cy=\"328.5\" r=\"6\"\/><circle cx=\"334.5\" cy=\"328.5\" r=\"6\"\/>\n              <circle cx=\"187\" cy=\"170\" r=\"5\"\/><circle cx=\"373\" cy=\"170\" r=\"5\"\/>\n              <circle cx=\"187\" cy=\"370\" r=\"5\"\/><circle cx=\"373\" cy=\"370\" r=\"5\"\/>\n            <\/g>\n          <\/svg>\n        <\/div>\n\n        <!-- SVG 4: PLAN \/ DO \/ CHECK \/ ACT \u2014 circular improvement loop -->\n        <div class=\"itms-support__visual\" data-itms-visual=\"pdca\" hidden>\n          <svg viewBox=\"0 0 560 540\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\">\n            <defs>\n              <filter id=\"itms-shadow-pdca\" x=\"-15%\" y=\"-20%\" width=\"130%\" height=\"150%\"><feDropShadow dx=\"0\" dy=\"8\" stdDeviation=\"10\" flood-color=\"#738094\" flood-opacity=\".13\"\/><\/filter>\n            <\/defs>\n            <circle cx=\"280\" cy=\"270\" r=\"214\" fill=\"#FCE8E9\" opacity=\".47\"\/>\n\n            <!-- faint full loop (R150) behind cards -->\n            <circle cx=\"280\" cy=\"270\" r=\"150\" fill=\"none\" stroke=\"#F0C4C7\" stroke-width=\"2\" stroke-dasharray=\"3 8\" stroke-linecap=\"round\"\/>\n\n            <!-- four clockwise arcs on the same R150 circle; each starts and ends in the gap next to a card -->\n            <g stroke=\"#EA242A\" stroke-width=\"4\" fill=\"none\" stroke-linecap=\"round\">\n              <path d=\"M355 140.1A150 150 0 0 1 418.1 211.4\"\/>\n              <path d=\"M418.1 328.6A150 150 0 0 1 355 399.9\"\/>\n              <path d=\"M205 399.9A150 150 0 0 1 141.9 328.6\"\/>\n              <path d=\"M141.9 211.4A150 150 0 0 1 205 140.1\"\/>\n            <\/g>\n\n            <!-- arrowheads (explicit paths, no markers) -->\n            <g stroke=\"#EA242A\" stroke-width=\"4\" fill=\"none\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n              <path d=\"M420.4 199.6L418.1 211.4L408.0 204.9\"\/>\n              <path d=\"M367.0 400.7L355 399.9L360.3 389.1\"\/>\n              <path d=\"M139.6 340.4L141.9 328.6L152.0 335.1\"\/>\n              <path d=\"M193.0 139.3L205 140.1L199.7 150.9\"\/>\n            <\/g>\n\n            <!-- center -->\n            <g filter=\"url(#itms-shadow-pdca)\"><circle cx=\"280\" cy=\"270\" r=\"66\" fill=\"#FFFFFF\" stroke=\"#F1D3D5\" stroke-width=\"2\"\/><\/g>\n            <path d=\"M260 256l15 15 29-30\" fill=\"none\" stroke=\"#EA242A\" stroke-width=\"7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n            <g text-anchor=\"middle\" fill=\"#445065\" font-size=\"12.5\" font-weight=\"600\">\n              <text x=\"280\" y=\"302\">Continuous<\/text>\n              <text x=\"280\" y=\"318\">improvement<\/text>\n            <\/g>\n\n            <!-- cards: N \/ E \/ S \/ W, all 160 x 104 -->\n            <g filter=\"url(#itms-shadow-pdca)\" fill=\"#FFFFFF\" stroke=\"#E9EBEF\">\n              <rect x=\"200\" y=\"30\" width=\"160\" height=\"104\" rx=\"17\"\/>\n              <rect x=\"376\" y=\"218\" width=\"160\" height=\"104\" rx=\"17\"\/>\n              <rect x=\"200\" y=\"406\" width=\"160\" height=\"104\" rx=\"17\"\/>\n              <rect x=\"24\" y=\"218\" width=\"160\" height=\"104\" rx=\"17\"\/>\n            <\/g>\n            <g fill=\"#FDE8E9\">\n              <circle cx=\"280\" cy=\"57\" r=\"14\"\/><circle cx=\"456\" cy=\"245\" r=\"14\"\/>\n              <circle cx=\"280\" cy=\"433\" r=\"14\"\/><circle cx=\"104\" cy=\"245\" r=\"14\"\/>\n            <\/g>\n            <g font-weight=\"700\" text-anchor=\"middle\" fill=\"#EA242A\" font-size=\"13\">\n              <text x=\"280\" y=\"61.6\">P<\/text><text x=\"456\" y=\"249.6\">D<\/text>\n              <text x=\"280\" y=\"437.6\">C<\/text><text x=\"104\" y=\"249.6\">A<\/text>\n            <\/g>\n            <g font-size=\"20\" font-weight=\"700\" text-anchor=\"middle\" fill=\"#202C40\">\n              <text x=\"280\" y=\"95\">PLAN<\/text><text x=\"456\" y=\"283\">DO<\/text>\n              <text x=\"280\" y=\"471\">CHECK<\/text><text x=\"104\" y=\"283\">ACT<\/text>\n            <\/g>\n            <g font-size=\"13\" text-anchor=\"middle\" fill=\"#718095\">\n              <text x=\"280\" y=\"117\">Define actions<\/text><text x=\"456\" y=\"305\">Deliver service<\/text>\n              <text x=\"280\" y=\"493\">Review metrics<\/text><text x=\"104\" y=\"305\">Apply changes<\/text>\n            <\/g>\n          <\/svg>\n        <\/div>\n      <\/div>\n\n      <!-- ACCORDION LIST \u2014 one section open at a time -->\n      <div class=\"itms-support__accordion\" aria-label=\"Support and SLA topics\">\n        <section class=\"itms-support__item\" data-itms-item=\"tiers\">\n          <h3><span class=\"ez-toc-section\" id=\"Tiered_IT_Support_L0%E2%80%93L3\"><\/span><button class=\"itms-support__trigger\" type=\"button\" id=\"itms-open-tiers\" aria-controls=\"itms-detail-tiers\" aria-expanded=\"true\" data-itms-trigger=\"tiers\">\n            <span class=\"itms-support__trigger-label\">Tiered IT Support (L0\u2013L3)<\/span>\n            <svg class=\"itms-support__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\n          <\/button><span class=\"ez-toc-section-end\"><\/span><\/h3>\n          <div class=\"itms-support__content\" id=\"itms-detail-tiers\" role=\"region\" aria-labelledby=\"itms-open-tiers\" data-itms-content=\"tiers\">\n            <p>Requests and incidents are assigned to the appropriate support level according to the complexity of the issue. When more specialized assistance is needed, the case is escalated to the next level.<\/p>\n            <p><strong>Operational focus:<\/strong> clear ticket ownership and documented handovers between support teams.<\/p>\n          <\/div>\n        <\/section>\n\n        <section class=\"itms-support__item\" data-itms-item=\"priority\">\n          <h3><span class=\"ez-toc-section\" id=\"Priority-Based_SLA_Management\"><\/span><button class=\"itms-support__trigger\" type=\"button\" id=\"itms-open-priority\" aria-controls=\"itms-detail-priority\" aria-expanded=\"false\" data-itms-trigger=\"priority\">\n            <span class=\"itms-support__trigger-label\">Priority-Based SLA Management<\/span>\n            <svg class=\"itms-support__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\n          <\/button><span class=\"ez-toc-section-end\"><\/span><\/h3>\n          <div class=\"itms-support__content\" id=\"itms-detail-priority\" role=\"region\" aria-labelledby=\"itms-open-priority\" data-itms-content=\"priority\" hidden>\n            <p>Incident priority is determined by urgency and business impact rather than the technical support tier. This helps teams decide how disruptions should be handled and escalated.<\/p>\n            <p><strong>Service governance:<\/strong> handling standards are defined within the agreed SLA and service scope.<\/p>\n          <\/div>\n        <\/section>\n\n        <section class=\"itms-support__item\" data-itms-item=\"sdm\">\n          <h3><span class=\"ez-toc-section\" id=\"Service_Delivery_Manager_SDM\"><\/span><button class=\"itms-support__trigger\" type=\"button\" id=\"itms-open-sdm\" aria-controls=\"itms-detail-sdm\" aria-expanded=\"false\" data-itms-trigger=\"sdm\">\n            <span class=\"itms-support__trigger-label\">Service Delivery Manager (SDM)<\/span>\n            <svg class=\"itms-support__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\n          <\/button><span class=\"ez-toc-section-end\"><\/span><\/h3>\n          <div class=\"itms-support__content\" id=\"itms-detail-sdm\" role=\"region\" aria-labelledby=\"itms-open-sdm\" data-itms-content=\"sdm\" hidden>\n            <p>The Service Delivery Manager coordinates service delivery between your business and IDstar, maintains oversight of SLA performance, and facilitates issue escalation and service reviews.<\/p>\n            <p><strong>Role objective:<\/strong> consistent communication, accountable service delivery, and visibility into operational performance.<\/p>\n          <\/div>\n        <\/section>\n\n        <section class=\"itms-support__item\" data-itms-item=\"pdca\">\n          <h3><span class=\"ez-toc-section\" id=\"Service_Reporting_Continuous_Improvement\"><\/span><button class=\"itms-support__trigger\" type=\"button\" id=\"itms-open-pdca\" aria-controls=\"itms-detail-pdca\" aria-expanded=\"false\" data-itms-trigger=\"pdca\">\n            <span class=\"itms-support__trigger-label\">Service Reporting &amp; Continuous Improvement<\/span>\n            <svg class=\"itms-support__chevron\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m6 9 6 6 6-6\"\/><\/svg>\n          <\/button><span class=\"ez-toc-section-end\"><\/span><\/h3>\n          <div class=\"itms-support__content\" id=\"itms-detail-pdca\" role=\"region\" aria-labelledby=\"itms-open-pdca\" data-itms-content=\"pdca\" hidden>\n            <p>Service performance is evaluated through ticket reports, SLA achievement metrics, and reviews of recurring incidents. The results help identify practical improvement priorities.<\/p>\n            <p><strong>Improvement approach:<\/strong> continuous service improvement based on ITIL 4 practices.<\/p>\n          <\/div>\n        <\/section>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function () {\n  \"use strict\";\n  document.querySelectorAll('[data-itms-support-accordion]').forEach(function (section) {\n    if (section.dataset.itmsAccordionReady === 'true') return;\n    section.dataset.itmsAccordionReady = 'true';\n\n    var workspace = section.querySelector('.itms-support__workspace');\n    var visualContainer = section.querySelector('.itms-support__visuals');\n    var items = Array.from(section.querySelectorAll('[data-itms-item]'));\n    var visuals = Array.from(section.querySelectorAll('[data-itms-visual]'));\n    var mobileQuery = window.matchMedia('(max-width: 900px)');\n    var active = 'tiers';\n\n    function show(key) {\n      active = key;\n      items.forEach(function (item) {\n        var selected = item.getAttribute('data-itms-item') === key;\n        var button = item.querySelector('[data-itms-trigger]');\n        var content = item.querySelector('[data-itms-content]');\n        button.setAttribute('aria-expanded', String(selected));\n        item.classList.toggle('is-active', selected);\n        content.hidden = !selected;\n      });\n      visuals.forEach(function (visual) {\n        visual.hidden = visual.getAttribute('data-itms-visual') !== key;\n      });\n      positionVisual();\n    }\n\n    function positionVisual() {\n      if (mobileQuery.matches) {\n        var selectedItem = items.find(function (item) {\n          return item.getAttribute('data-itms-item') === active;\n        });\n        var detail = selectedItem.querySelector('[data-itms-content]');\n        selectedItem.insertBefore(visualContainer, detail);\n      } else {\n        workspace.insertBefore(visualContainer, workspace.firstElementChild);\n      }\n    }\n\n    items.forEach(function (item) {\n      var button = item.querySelector('[data-itms-trigger]');\n      button.addEventListener('click', function () {\n        show(item.getAttribute('data-itms-item'));\n      });\n    });\n\n    if (mobileQuery.addEventListener) {\n      mobileQuery.addEventListener('change', positionVisual);\n    } else if (mobileQuery.addListener) {\n      mobileQuery.addListener(positionVisual);\n    }\n\n    show(active);\n  });\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e715229 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"7e715229\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c89bed3 elementor-widget elementor-widget-html\" data-id=\"4c89bed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ============================================\n   IT MANAGED SERVICES - ENGAGEMENT MODELS\n   3 cards, full width, details always visible\n============================================ *\/\n\n.itms-engagement {\n    --red: #EA242A;\n    --red-dark: #C51C22;\n    --red-soft: #FDE8E9;\n    --red-line: #F2DCDD;\n    --ink: #111111;\n    --muted: #5B606B;\n    --border: #E8E8E8;\n    --pale: #FAFAFA;\n    --ease: cubic-bezier(.22, 1, .36, 1);\n\n    width: 100%;\n    padding: 80px 24px;\n    background: #FFFFFF;\n    font-family: \"Poppins\", Arial, sans-serif;\n}\n\n.itms-engagement *,\n.itms-engagement *::before,\n.itms-engagement *::after {\n    box-sizing: border-box;\n}\n\n.itms-engagement__inner {\n    width: min(100%, 1200px);\n    margin: 0 auto;\n}\n\n\/* ============================================\n   HEADER\n============================================ *\/\n\n.itms-engagement__header {\n    max-width: 640px;\n    margin: 0 0 38px;\n}\n\n.itms-engagement__title {\n    margin: 0;\n    color: var(--ink);\n    font-size: 32px;\n    font-weight: 600;\n    line-height: 1.3;\n    letter-spacing: -.02em;\n}\n\n.itms-engagement__description {\n    margin: 14px 0 0;\n    color: var(--muted);\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 1.75;\n}\n\n\/* ============================================\n   GRID\n============================================ *\/\n\n.itms-engagement__grid {\n    display: grid;\n    grid-template-columns: repeat(3, minmax(0, 1fr));\n    gap: 20px;\n    align-items: stretch;\n}\n\n\/* ============================================\n   CARD\n============================================ *\/\n\n.itms-engagement__card {\n    position: relative;\n    display: flex;\n    flex-direction: column;\n    min-width: 0;\n    height: 100%;\n\n    padding: 28px 26px 26px;\n    overflow: hidden;\n\n    background: #FFFFFF;\n    border: 1px solid var(--border);\n    border-radius: 14px;\n\n    transition:\n        border-color .3s ease,\n        box-shadow .3s ease,\n        background .3s ease,\n        transform .3s var(--ease);\n}\n\n.itms-engagement__card--pale { background: var(--pale); }\n.itms-engagement__card--rose { background: #FFF7F7; }\n\n\/* top accent *\/\n\n.itms-engagement__card::before {\n    content: \"\";\n    position: absolute;\n    top: 0;\n    left: 0;\n    width: 100%;\n    height: 3px;\n\n    background: linear-gradient(90deg, var(--red) 0%, var(--red-dark) 100%);\n    transform: scaleX(0);\n    transform-origin: left;\n    transition: transform .4s var(--ease);\n}\n\n.itms-engagement__card:hover {\n    background: #FFFFFF;\n    border-color: rgba(234, 36, 42, .26);\n    box-shadow: 0 16px 36px rgba(17, 17, 17, .08);\n    transform: translateY(-3px);\n}\n\n.itms-engagement__card:hover::before {\n    transform: scaleX(1);\n}\n\n\/* ============================================\n   TOP ROW\n============================================ *\/\n\n.itms-engagement__top {\n    display: flex;\n    align-items: flex-start;\n    justify-content: space-between;\n    gap: 12px;\n}\n\n.itms-engagement__icon {\n    display: grid;\n    place-items: center;\n    flex-shrink: 0;\n\n    width: 46px;\n    height: 46px;\n\n    background: var(--red-soft);\n    border: 1px solid var(--red-line);\n    border-radius: 11px;\n    color: var(--red);\n\n    transition: background .3s ease, transform .3s var(--ease);\n}\n\n.itms-engagement__icon svg {\n    display: block;\n    width: 21px;\n    height: 21px;\n}\n\n.itms-engagement__card:hover .itms-engagement__icon {\n    background: #FFFFFF;\n    transform: translateY(-2px);\n}\n\n\/* ============================================\n   TITLE\n============================================ *\/\n\n.itms-engagement__card-title {\n    margin: 24px 0 0;\n    color: var(--ink);\n    font-size: 17px;\n    font-weight: 600;\n    line-height: 1.35;\n    letter-spacing: -.01em;\n}\n\n\/* ============================================\n   DETAILS - ALWAYS VISIBLE\n============================================ *\/\n\n.itms-engagement__panel {\n    display: block;\n}\n\n.itms-engagement__panel-inner {\n    padding-top: 18px;\n}\n\n.itms-engagement__desc {\n    margin: 12px 0 0;\n    color: var(--muted);\n    font-size: 13.5px;\n    font-weight: 400;\n    line-height: 1.7;\n}\n\n.itms-engagement__label {\n    margin: 18px 0 10px;\n    color: var(--red);\n    font-size: 12px;\n    font-weight: 600;\n    line-height: 1.4;\n    letter-spacing: .04em;\n}\n\n.itms-engagement__list {\n    display: grid;\n    gap: 9px;\n    margin: 0;\n    padding: 0;\n    list-style: none;\n}\n\n.itms-engagement__list li {\n    position: relative;\n    padding-left: 23px;\n    color: var(--muted);\n    font-size: 13px;\n    font-weight: 400;\n    line-height: 1.6;\n}\n\n.itms-engagement__list li::before {\n    content: \"\";\n    position: absolute;\n    top: .35em;\n    left: 0;\n    width: 13px;\n    height: 13px;\n    border-radius: 50%;\n    background: var(--red-soft);\n}\n\n.itms-engagement__list li::after {\n    content: \"\";\n    position: absolute;\n    top: calc(.35em + 4px);\n    left: 3.5px;\n    width: 6px;\n    height: 3.5px;\n    border-left: 1.6px solid var(--red);\n    border-bottom: 1.6px solid var(--red);\n    transform: rotate(-45deg);\n}\n\n.itms-engagement__best {\n    margin: 18px 0 0;\n    padding-top: 14px;\n    border-top: 1px solid var(--border);\n    color: var(--muted);\n    font-size: 13px;\n    font-weight: 400;\n    line-height: 1.65;\n}\n\n.itms-engagement__best strong {\n    color: var(--ink);\n    font-weight: 600;\n}\n\n\/* ============================================\n   TABLET\n============================================ *\/\n\n@media (max-width: 1024px) {\n    .itms-engagement__title {\n        font-size: 28px;\n    }\n\n    .itms-engagement__grid {\n        gap: 16px;\n    }\n\n    .itms-engagement__card {\n        padding: 24px 22px 22px;\n    }\n\n    .itms-engagement__card-title {\n        font-size: 16px;\n    }\n}\n\n\/* ============================================\n   MOBILE\n============================================ *\/\n\n@media (max-width: 900px) {\n    .itms-engagement__grid {\n        grid-template-columns: 1fr;\n        gap: 14px;\n    }\n}\n\n@media (max-width: 767px) {\n    .itms-engagement {\n        padding: 48px 20px;\n    }\n\n    .itms-engagement__header {\n        margin-bottom: 26px;\n    }\n\n    .itms-engagement__title {\n        margin-top: 0;\n        font-size: 25px;\n        line-height: 1.3;\n    }\n\n    .itms-engagement__description {\n        margin-top: 12px;\n        font-size: 14px;\n        line-height: 1.7;\n    }\n\n    .itms-engagement__card {\n        padding: 22px 20px 20px;\n    }\n\n    .itms-engagement__card-title {\n        font-size: 15.5px;\n        margin-top: 18px;\n    }\n}\n\n\/* ============================================\n   REDUCED MOTION\n============================================ *\/\n\n@media (prefers-reduced-motion: reduce) {\n    .itms-engagement__card,\n    .itms-engagement__card::before,\n    .itms-engagement__icon {\n        transition: none;\n    }\n\n    .itms-engagement__card:hover {\n        transform: none;\n    }\n\n    .itms-engagement__card:hover .itms-engagement__icon {\n        transform: none;\n    }\n}\n<\/style>\n\n<section class=\"itms-engagement\" aria-labelledby=\"itms-engagement-title\">\n    <div class=\"itms-engagement__inner\">\n\n        <header class=\"itms-engagement__header\">\n\n            <h2 class=\"itms-engagement__title\" id=\"itms-engagement-title\"><span class=\"ez-toc-section\" id=\"Flexible_Engagement_Models_for_Your_IT_Needs\"><\/span>\n                Flexible Engagement Models for Your IT Needs\n            <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n            <p class=\"itms-engagement__description\">\n                IDstar offers flexible engagement models tailored to your IT team&#8217;s capacity and operational requirements.\n            <\/p>\n        <\/header>\n\n        <div class=\"itms-engagement__grid\">\n\n            <article class=\"itms-engagement__card\">\n                <div class=\"itms-engagement__top\">\n                    <div class=\"itms-engagement__icon\" aria-hidden=\"true\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                             stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/>\n                            <circle cx=\"9\" cy=\"7\" r=\"4\"\/>\n                            <path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/>\n                            <path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n\n                <h3 class=\"itms-engagement__card-title\"><span class=\"ez-toc-section\" id=\"IT_Outsourcing_Team-Based\"><\/span>IT Outsourcing (Team-Based)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <p class=\"itms-engagement__desc\">\n                    Dedicated IT professionals who work as part of the company&#8217;s operations, with work priorities managed by the internal team.\n                <\/p>\n\n                <div class=\"itms-engagement__panel\">\n                    <div>\n                        <div class=\"itms-engagement__panel-inner\">\n                            <p class=\"itms-engagement__label\">Engagement Model:<\/p>\n\n                            <ul class=\"itms-engagement__list\">\n                                <li>Dedicated IT resources based on business needs<\/li>\n                                <li>Work priorities determined by the internal team<\/li>\n                                <li>Workforce management and reporting provided by IDstar<\/li>\n                                <li>Monthly fees based on IT roles and team size<\/li>\n                            <\/ul>\n\n                            <p class=\"itms-engagement__best\">\n                                <strong>Best for:<\/strong> Businesses with stable workloads that want to retain control over their IT operations.\n                            <\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n            <article class=\"itms-engagement__card itms-engagement__card--pale\">\n                <div class=\"itms-engagement__top\">\n                    <div class=\"itms-engagement__icon\" aria-hidden=\"true\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                             stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <circle cx=\"12\" cy=\"12\" r=\"9\"\/>\n                            <circle cx=\"12\" cy=\"12\" r=\"4.5\"\/>\n                            <circle cx=\"12\" cy=\"12\" r=\"1\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n\n                <h3 class=\"itms-engagement__card-title\"><span class=\"ez-toc-section\" id=\"SLA-Based_Managed_Service\"><\/span>SLA-Based Managed Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <p class=\"itms-engagement__desc\">\n                    An IT operations management model in which IDstar manages service delivery with a focus on meeting agreed-upon SLA targets.\n                <\/p>\n\n                <div class=\"itms-engagement__panel\">\n                    <div>\n                        <div class=\"itms-engagement__panel-inner\">\n                            <p class=\"itms-engagement__label\">Engagement Model:<\/p>\n\n                            <ul class=\"itms-engagement__list\">\n                                <li>Focus on SLA targets and service performance<\/li>\n                                <li>Prioritize incidents by urgency and business impact<\/li>\n                                <li>IT operations and escalation management by IDstar<\/li>\n                                <li>Fees based on service scope and operational complexity<\/li>\n                            <\/ul>\n\n                            <p class=\"itms-engagement__best\">\n                                <strong>Best for:<\/strong> Businesses that require IT management with clearly defined responsibilities and measurable performance targets.\n                            <\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n            <article class=\"itms-engagement__card itms-engagement__card--rose\">\n                <div class=\"itms-engagement__top\">\n                    <div class=\"itms-engagement__icon\" aria-hidden=\"true\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\"\n                             stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <path d=\"M8 3H5a2 2 0 0 0-2 2v3\"\/>\n                            <path d=\"M16 3h3a2 2 0 0 1 2 2v3\"\/>\n                            <path d=\"M8 21H5a2 2 0 0 1-2-2v-3\"\/>\n                            <path d=\"M16 21h3a2 2 0 0 0 2-2v-3\"\/>\n                            <path d=\"M9 12h6\"\/>\n                        <\/svg>\n                    <\/div>\n                <\/div>\n\n                <h3 class=\"itms-engagement__card-title\"><span class=\"ez-toc-section\" id=\"Hybrid_Engagement_Model\"><\/span>Hybrid Engagement Model<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                <p class=\"itms-engagement__desc\">\n                    A flexible approach that combines dedicated IT resources with SLA-based managed services, balancing internal control with IDstar&#8217;s service responsibilities.\n                <\/p>\n\n                <div class=\"itms-engagement__panel\">\n                    <div>\n                        <div class=\"itms-engagement__panel-inner\">\n                            <p class=\"itms-engagement__label\">Engagement Model:<\/p>\n\n                            <ul class=\"itms-engagement__list\">\n                                <li>A combination of dedicated IT resources and Managed Services<\/li>\n                                <li>Responsibilities allocated according to operational needs<\/li>\n                                <li>Service scope and reporting defined through an initial assessment<\/li>\n                            <\/ul>\n\n                            <p class=\"itms-engagement__best\">\n                                <strong>Best for:<\/strong> Businesses that need flexible IT management supported by both internal teams and IDstar.\n                            <\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/article>\n\n        <\/div>\n\n    <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55aa2336 e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"55aa2336\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInRight&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54fbc6f elementor-widget elementor-widget-html\" data-id=\"54fbc6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* =========================================\n   IDSTAR x IT MANAGED SERVICES\n   WHY CHOOSE IDSTAR\n========================================= *\/\n\n.itms-why {\n    width: 100%;\n    padding: 80px 24px;\n    background: #FAFAFA;\n    font-family: \"Poppins\", sans-serif;\n}\n\n.itms-why *,\n.itms-why *::before,\n.itms-why *::after {\n    box-sizing: border-box;\n}\n\n.itms-why-inner {\n    --wb-primary: #EA242A;\n    --wb-primary-hover: #C51C22;\n    --wb-light: #FDE8E9;\n    --wb-accent: #B91C22;\n    --wb-ink: #181818;\n    --wb-muted: #666666;\n    --wb-border: #E8E8E8;\n    --wb-ease: cubic-bezier(.4, 0, .2, 1);\n\n    width: 100%;\n    max-width: 1150px;\n    margin: 0 auto;\n}\n\n.itms-why-wrapper {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    width: 100%;\n    min-height: 470px;\n    overflow: hidden;\n    background: #FFFFFF;\n    border: 1px solid rgba(234, 36, 42, .08);\n    border-radius: 20px;\n    box-shadow: 0 18px 45px rgba(11, 27, 77, .09);\n}\n\n\/* =========================================\n   LEFT CONTENT\n========================================= *\/\n\n.itms-why-intro {\n    position: relative;\n    display: flex;\n    flex-direction: column;\n    justify-content: center;\n    min-height: 470px;\n    padding: 55px 40px 42px;\n    overflow: hidden;\n\n    background:\n        linear-gradient(\n            180deg,\n            rgba(8, 22, 52, .48) 0%,\n            rgba(8, 22, 52, .73) 55%,\n            rgba(8, 22, 52, .91) 100%\n        ),\n        url(\"https:\/\/43-134-7-25.sslip.io\/wp-content\/uploads\/2026\/10\/managed-services-why-banner.webp\")\n        center \/ cover no-repeat;\n}\n\n.itms-why-intro::before {\n    content: \"\";\n    position: absolute;\n    inset: 0;\n    pointer-events: none;\n    background: linear-gradient(\n        135deg,\n        rgba(234, 36, 42, .20),\n        transparent 65%\n    );\n}\n\n\/* Eyebrow *\/\n\n.itms-why-eyebrow {\n    position: relative;\n    z-index: 2;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n    margin-bottom: 20px;\n    font-family: monospace;\n    font-size: 11px;\n    font-weight: 500;\n    letter-spacing: 1.7px;\n    text-transform: uppercase;\n    color: #FF9DA1;\n}\n\n.itms-why-eyebrow::before {\n    content: \"\";\n    width: 20px;\n    height: 2px;\n    background: #FF9DA1;\n}\n\n\/* Heading *\/\n\n.itms-why-title {\n    position: relative;\n    z-index: 2;\n    max-width: 500px;\n    margin: 0 0 16px;\n    font-size: clamp(28px, 3vw, 36px);\n    line-height: 1.12;\n    font-weight: 600 !important;\n    letter-spacing: -1px;\n    color: #FFFFFF;\n}\n\n\/* Description *\/\n\n.itms-why-description {\n    position: relative;\n    z-index: 2;\n    max-width: 510px;\n    margin: 0 0 28px;\n    font-size: 15px;\n    line-height: 1.7;\n    font-weight: 400;\n    color: rgba(255, 255, 255, .78);\n}\n\n\/* =========================================\n   CTA BUTTON\n========================================= *\/\n\n.itms-why-button {\n    position: relative;\n    z-index: 2;\n    display: inline-flex;\n    align-self: flex-start;\n    align-items: center;\n    justify-content: center;\n    gap: 12px;\n    min-height: 54px;\n    padding: 0 24px;\n    background: var(--wb-primary);\n    color: #FFFFFF;\n    border: 1px solid rgba(255, 255, 255, .12);\n    border-radius: 9px;\n    font-size: 14px;\n    font-weight: 600;\n    text-decoration: none;\n    transition:\n        background .25s ease,\n        transform .25s ease,\n        box-shadow .25s ease;\n}\n\n.itms-why-button:hover {\n    background: var(--wb-primary-hover);\n    color: #FFFFFF;\n    transform: translateY(-2px);\n    box-shadow: 0 10px 24px rgba(234, 36, 42, .3);\n}\n\n.itms-why-button-arrow {\n    font-size: 20px;\n    line-height: 1;\n    transition: transform .25s ease;\n}\n\n.itms-why-button:hover .itms-why-button-arrow {\n    transform: translateX(4px);\n}\n\n\/* =========================================\n   RIGHT BENEFITS\n========================================= *\/\n\n.itms-why-benefits {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    background: #FFFFFF;\n}\n\n\/* Individual card *\/\n\n.itms-why-card {\n    position: relative;\n    display: flex;\n    flex-direction: column;\n    min-width: 0;\n    padding: 34px 30px 30px;\n    overflow: hidden;\n    background: linear-gradient(\n        180deg,\n        #FFFFFF 0%,\n        #FCFDFF 100%\n    );\n    border-left: 1px solid var(--wb-border);\n    border-bottom: 1px solid var(--wb-border);\n    transition:\n        background .3s var(--wb-ease),\n        border-color .3s var(--wb-ease),\n        box-shadow .3s var(--wb-ease);\n}\n\n\/* Top accent *\/\n\n.itms-why-card::before {\n    content: \"\";\n    position: absolute;\n    top: 0;\n    left: 0;\n    width: 100%;\n    height: 3px;\n    background: linear-gradient(\n        90deg,\n        var(--wb-primary),\n        var(--wb-accent)\n    );\n    transform: scaleX(0);\n    transform-origin: left;\n    transition: transform .35s var(--wb-ease);\n}\n\n.itms-why-card:nth-child(1),\n.itms-why-card:nth-child(2) {\n    border-bottom: 1px solid var(--wb-border);\n}\n\n.itms-why-card:nth-child(3),\n.itms-why-card:nth-child(4) {\n    border-bottom: none;\n}\n\n.itms-why-card:hover {\n    background: linear-gradient(\n        180deg,\n        #FFF6F6 0%,\n        #FFFFFF 100%\n    );\n    border-color: rgba(234, 36, 42, .20);\n    box-shadow: 0 8px 22px rgba(234, 36, 42, .04);\n}\n\n.itms-why-card:hover::before {\n    transform: scaleX(1);\n}\n\n\/* =========================================\n   ICON\n========================================= *\/\n\n.itms-why-icon {\n    position: relative;\n    z-index: 1;\n    width: 45px;\n    height: 45px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    flex-shrink: 0;\n    margin-bottom: 15px;\n    border: 1px solid rgba(234, 36, 42, .20);\n    border-radius: 9px;\n    background: var(--wb-light);\n    color: var(--wb-primary);\n    transition:\n        background .3s var(--wb-ease),\n        border-color .3s var(--wb-ease),\n        transform .3s var(--wb-ease);\n}\n\n.itms-why-icon svg {\n    width: 21px;\n    height: 21px;\n    display: block;\n}\n\n.itms-why-card:hover .itms-why-icon {\n    background: #FDE8E9;\n    border-color: rgba(234, 36, 42, .65);\n    transform: translateY(-2px);\n}\n\n\/* =========================================\n   CARD TEXT\n========================================= *\/\n\n.itms-why-card-title {\n    margin: 0 0 8px;\n    font-size: 15.5px;\n    line-height: 1.4;\n    font-weight: 600;\n    color: var(--wb-ink);\n    transition: color .25s ease;\n}\n\n.itms-why-card:hover .itms-why-card-title {\n    color: var(--wb-primary);\n}\n\n.itms-why-card-description {\n    margin: 0;\n    font-size: 13.5px;\n    line-height: 1.7;\n    font-weight: 400;\n    color: var(--wb-muted);\n}\n\n\/* =========================================\n   TABLET\n========================================= *\/\n\n@media (max-width: 900px) {\n    .itms-why-wrapper {\n        grid-template-columns: 1fr;\n    }\n\n    .itms-why-intro {\n        min-height: 420px;\n    }\n\n    .itms-why-benefits {\n        grid-template-columns: repeat(2, minmax(0, 1fr));\n    }\n\n    .itms-why-card:nth-child(odd) {\n        border-left: none;\n    }\n\n    .itms-why-card:nth-child(3),\n    .itms-why-card:nth-child(4) {\n        border-bottom: none;\n    }\n}\n\n\/* =========================================\n   MOBILE\n========================================= *\/\n\n@media (max-width: 600px) {\n    .itms-why {\n        padding: 48px 20px;\n    }\n\n    .itms-why-inner {\n        width: 100%;\n    }\n\n    .itms-why-wrapper {\n        border-radius: 16px;\n    }\n\n    .itms-why-intro {\n        min-height: 440px;\n        padding: 38px 24px 28px;\n    }\n\n    .itms-why-title {\n        font-size: 28px;\n        line-height: 1.15;\n    }\n\n    .itms-why-description {\n        font-size: 14px;\n        margin-bottom: 24px;\n    }\n\n    .itms-why-benefits {\n        grid-template-columns: 1fr;\n    }\n\n    .itms-why-card {\n        min-height: auto;\n        padding: 28px 24px;\n        border-left: none;\n        border-bottom: 1px solid var(--wb-border) !important;\n    }\n\n    .itms-why-card:last-child {\n        border-bottom: none !important;\n    }\n\n    .itms-why-button {\n        min-height: 52px;\n    }\n}\n\n\/* =========================================\n   REDUCED MOTION\n========================================= *\/\n\n@media (prefers-reduced-motion: reduce) {\n    .itms-why-button,\n    .itms-why-button-arrow,\n    .itms-why-card,\n    .itms-why-card::before,\n    .itms-why-icon,\n    .itms-why-card-title {\n        transition: none;\n    }\n\n    .itms-why-button:hover,\n    .itms-why-card:hover {\n        transform: none;\n    }\n}\n<\/style>\n\n<section class=\"itms-why\" aria-labelledby=\"itms-why-title\">\n    <div class=\"itms-why-inner\">\n        <div class=\"itms-why-wrapper\">\n\n            <!-- LEFT CONTENT -->\n            <div class=\"itms-why-intro\">\n                <h2 class=\"itms-why-title\" id=\"itms-why-title\"><span class=\"ez-toc-section\" id=\"Why_Choose_IDstar_for_IT_Managed_Services\"><\/span>\n                    Why Choose IDstar for IT Managed Services?\n                <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n                <p class=\"itms-why-description\">\n                    IDstar supports IT operations management through a combination of skilled professionals, structured service processes, and implementation approaches tailored to business needs.\n                <\/p>\n\n                <a href=\"https:\/\/idstar.co.id\/contact-us\/\" class=\"itms-why-button\">\n                    <span>Contact Us<\/span>\n                    <span class=\"itms-why-button-arrow\" aria-hidden=\"true\">&#8594;<\/span>\n                <\/a>\n            <\/div>\n\n            <!-- RIGHT BENEFITS -->\n            <div class=\"itms-why-benefits\">\n\n                <!-- 01: PROFESSIONAL IT TALENT -->\n                <article class=\"itms-why-card\">\n                    <div class=\"itms-why-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\"\n                            stroke=\"currentColor\" stroke-width=\"2\"\n                            stroke-linecap=\"round\" stroke-linejoin=\"round\"\n                            aria-hidden=\"true\">\n                            <path d=\"M16 21v-2a4 4 0 0 0-4-4H6a4 4 0 0 0-4 4v2\"\/>\n                            <circle cx=\"9\" cy=\"7\" r=\"4\"\/>\n                            <path d=\"M22 21v-2a4 4 0 0 0-3-3.87\"\/>\n                            <path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/>\n                        <\/svg>\n                    <\/div>\n\n                    <h3 class=\"itms-why-card-title\"><span class=\"ez-toc-section\" id=\"Professional_IT_Talent\"><\/span>\n                        Professional IT Talent\n                    <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                    <p class=\"itms-why-card-description\">\n                        Access to professional IT talent from IDstar's talent network to help meet business operational and technical support needs.\n                    <\/p>\n                <\/article>\n\n                <!-- 02: AUTHORIZED TENCENT CLOUD PARTNER -->\n                <article class=\"itms-why-card\">\n                    <div class=\"itms-why-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\"\n                            stroke=\"currentColor\" stroke-width=\"2\"\n                            stroke-linecap=\"round\" stroke-linejoin=\"round\"\n                            aria-hidden=\"true\">\n                            <path d=\"M12 2 2 7l10 5 10-5-10-5z\"\/>\n                            <path d=\"M2 17l10 5 10-5\"\/>\n                            <path d=\"M2 12l10 5 10-5\"\/>\n                        <\/svg>\n                    <\/div>\n\n                    <h3 class=\"itms-why-card-title\"><span class=\"ez-toc-section\" id=\"Authorized_Tencent_Cloud_Partner\"><\/span>\n                        Authorized Tencent Cloud Partner\n                    <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                    <p class=\"itms-why-card-description\">\n                        An authorized Tencent Cloud partnership enables access to relevant technology capabilities and support for managing Tencent Cloud environments within the agreed service scope.\n                    <\/p>\n                <\/article>\n\n                <!-- 03: ITIL 4-BASED SERVICE MANAGEMENT -->\n                <article class=\"itms-why-card\">\n                    <div class=\"itms-why-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\"\n                            stroke=\"currentColor\" stroke-width=\"2\"\n                            stroke-linecap=\"round\" stroke-linejoin=\"round\"\n                            aria-hidden=\"true\">\n                            <path d=\"M20 7v5h-5\"\/>\n                            <path d=\"M4 17v-5h5\"\/>\n                            <path d=\"M5.6 9a7 7 0 0 1 11.6-2L20 12\"\/>\n                            <path d=\"M4 12l2.8 5a7 7 0 0 0 11.6-2\"\/>\n                        <\/svg>\n                    <\/div>\n\n                    <h3 class=\"itms-why-card-title\"><span class=\"ez-toc-section\" id=\"ITIL_4-Based_Service_Management\"><\/span>\n                        ITIL 4-Based Service Management\n                    <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                    <p class=\"itms-why-card-description\">\n                        IT service management practices, tiered support, and continuous improvement help maintain structured and consistent service delivery.\n                    <\/p>\n                <\/article>\n\n                <!-- 04: PLANNED ASSESSMENT & SERVICE TRANSITION -->\n                <article class=\"itms-why-card\">\n                    <div class=\"itms-why-icon\">\n                        <svg viewBox=\"0 0 24 24\" fill=\"none\"\n                            stroke=\"currentColor\" stroke-width=\"2\"\n                            stroke-linecap=\"round\" stroke-linejoin=\"round\"\n                            aria-hidden=\"true\">\n                            <circle cx=\"6\" cy=\"19\" r=\"3\"\/>\n                            <path d=\"M9 19h8.5a3.5 3.5 0 0 0 0-7h-11a3.5 3.5 0 0 1 0-7H15\"\/>\n                            <circle cx=\"18\" cy=\"5\" r=\"3\"\/>\n                        <\/svg>\n                    <\/div>\n\n                    <h3 class=\"itms-why-card-title\"><span class=\"ez-toc-section\" id=\"Planned_Assessment_Service_Transition\"><\/span>\n                        Planned Assessment &amp; Service Transition\n                    <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n                    <p class=\"itms-why-card-description\">\n                        IDstar assesses operational requirements, defines service scope, and develops implementation and transition plans to support IT management aligned with business needs.\n                    <\/p>\n                <\/article>\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-605b76dd e-con-full e-flex elementor-invisible e-con e-parent\" data-id=\"605b76dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-470e4033 elementor-widget elementor-widget-html\" data-id=\"470e4033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ============================================\n   IT MANAGED SERVICES - CTA BANNER\n============================================ *\/\n\n.itms-cta {\n    width: 100%;\n    padding: 80px 24px;\n    background: #FFFFFF;\n    font-family: \"Poppins\", Arial, sans-serif;\n}\n\n.itms-cta *,\n.itms-cta *::before,\n.itms-cta *::after {\n    box-sizing: border-box;\n}\n\n.itms-cta-banner {\n    --cta-primary: #EA242A;\n    --cta-hover: #C51C22;\n    --cta-light: #FDE8E9;\n    --cta-accent: #FF9DA1;\n\n    position: relative;\n    isolation: isolate;\n    overflow: hidden;\n\n    width: 100%;\n    max-width: 1200px;\n    margin: 0 auto;\n    padding: 40px;\n    border-radius: 12px;\n\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    gap: 30px;\n\n    background: linear-gradient(\n        100deg,\n        #EA242A 0%,\n        #C51C22 68%,\n        #F6D3D4 100%\n    );\n}\n\n\/* ============================================\n   BACKGROUND DECORATION\n============================================ *\/\n\n.itms-cta-banner::before {\n    content: \"\";\n    position: absolute;\n    z-index: -1;\n\n    width: 300px;\n    height: 300px;\n\n    background: rgba(255, 157, 161, .22);\n    border-radius: 50%;\n\n    top: -120px;\n    right: -100px;\n\n    pointer-events: none;\n}\n\n.itms-cta-banner::after {\n    content: \"\";\n    position: absolute;\n    z-index: -1;\n\n    width: 180px;\n    height: 180px;\n\n    background: rgba(255, 157, 161, .20);\n    border-radius: 50%;\n\n    bottom: -90px;\n    left: 38%;\n\n    pointer-events: none;\n}\n\n\/* ============================================\n   LEFT CONTENT\n============================================ *\/\n\n.itms-cta-text {\n    flex: 1;\n    min-width: 0;\n\n    position: relative;\n    z-index: 1;\n}\n\n.itms-cta-banner h2 {\n    position: relative;\n\n    color: #FFFFFF;\n\n    font-size: 28px;\n    font-weight: 600;\n    line-height: 1.35;\n    letter-spacing: -.4px;\n\n    margin: 0 0 12px;\n}\n\n.itms-cta-banner h2::before {\n    content: \"\";\n    display: block;\n\n    width: 38px;\n    height: 3px;\n\n    margin-bottom: 16px;\n\n    background: var(--cta-accent);\n    border-radius: 10px;\n}\n\n.itms-cta-banner p {\n    color: rgba(255, 255, 255, .90);\n\n    font-size: 16px;\n    font-weight: 400;\n    line-height: 1.7;\n\n    margin: 0;\n    max-width: 680px;\n}\n\n\/* ============================================\n   CTA BUTTON\n============================================ *\/\n\n.itms-cta-button {\n    position: relative;\n    z-index: 1;\n\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    flex-shrink: 0;\n\n    min-width: 170px;\n    padding: 15px 28px;\n\n    background: #FFFFFF;\n    color: var(--cta-primary);\n\n    border: 1px solid rgba(234, 36, 42, .14);\n    border-radius: 10px;\n\n    font-family: inherit;\n    font-size: 15px;\n    font-weight: 600;\n    line-height: 1.4;\n\n    text-decoration: none;\n    white-space: nowrap;\n    cursor: pointer;\n\n    box-shadow: 0 4px 15px rgba(32, 0, 4, .18);\n\n    transition:\n        background .25s ease,\n        color .25s ease,\n        transform .25s ease,\n        box-shadow .25s ease;\n}\n\n.itms-cta-button:hover {\n    background: var(--cta-light);\n    color: var(--cta-hover);\n\n    transform: translateY(-2px);\n\n    box-shadow: 0 7px 20px rgba(32, 0, 4, .24);\n}\n\n.itms-cta-button:focus-visible {\n    outline: 3px solid var(--cta-accent);\n    outline-offset: 4px;\n}\n\n\/* ============================================\n   TABLET\n============================================ *\/\n\n@media (max-width: 1024px) {\n    .itms-cta-banner {\n        padding: 36px 30px;\n        gap: 24px;\n    }\n\n    .itms-cta-banner h2 {\n        font-size: 25px;\n    }\n\n    .itms-cta-banner p {\n        font-size: 15px;\n    }\n\n    .itms-cta-button {\n        min-width: 155px;\n        padding: 14px 24px;\n    }\n}\n\n\/* ============================================\n   MOBILE\n============================================ *\/\n\n@media (max-width: 767px) {\n    .itms-cta {\n        padding: 48px 20px;\n    }\n\n    .itms-cta-banner {\n        flex-direction: column;\n        align-items: stretch;\n\n        padding: 28px 20px;\n        gap: 24px;\n\n        text-align: center;\n        border-radius: 12px;\n\n        background: linear-gradient(\n            160deg,\n            #EA242A 0%,\n            #B91C22 100%\n        );\n    }\n\n    .itms-cta-text {\n        width: 100%;\n        flex: none;\n    }\n\n    .itms-cta-banner h2 {\n        font-size: 22px;\n        line-height: 1.4;\n        margin-bottom: 12px;\n    }\n\n    .itms-cta-banner h2::before {\n        margin: 0 auto 16px;\n    }\n\n    .itms-cta-banner p {\n        font-size: 14px;\n        line-height: 1.7;\n        max-width: 100%;\n    }\n\n    .itms-cta-button {\n        width: 100%;\n        min-width: 0;\n        padding: 14px 24px;\n        font-size: 14px;\n    }\n\n    .itms-cta-banner::before {\n        width: 220px;\n        height: 220px;\n\n        top: -100px;\n        right: -100px;\n    }\n\n    .itms-cta-banner::after {\n        width: 130px;\n        height: 130px;\n\n        bottom: -60px;\n        left: -40px;\n    }\n}\n\n\/* ============================================\n   SMALL MOBILE\n============================================ *\/\n\n@media (max-width: 400px) {\n    .itms-cta-banner {\n        padding: 26px 18px;\n    }\n\n    .itms-cta-banner h2 {\n        font-size: 20px;\n    }\n\n    .itms-cta-banner p {\n        font-size: 13px;\n    }\n}\n\n\/* ============================================\n   REDUCED MOTION\n============================================ *\/\n\n@media (prefers-reduced-motion: reduce) {\n    .itms-cta-button {\n        transition: none;\n    }\n\n    .itms-cta-button:hover {\n        transform: none;\n    }\n}\n<\/style>\n\n<section class=\"itms-cta\" id=\"itms-contact\" aria-labelledby=\"itms-cta-title\">\n    <div class=\"itms-cta-banner\">\n        <div class=\"itms-cta-text\">\n            <h2 id=\"itms-cta-title\"><span class=\"ez-toc-section\" id=\"Ready_to_Streamline_IT_Operations\"><\/span>\n                Ready to Streamline IT Operations?\n            <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n            <p>\n                Reduce IT operational workloads and improve service performance visibility with IDstar Managed Services, featuring service scope and SLA targets tailored to business needs.\n            <\/p>\n        <\/div>\n\n        <a href=\"https:\/\/idstar.co.id\/contact-us\/\" class=\"itms-cta-button\">\n            Talk to Our Team\n        <\/a>\n    <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ae2cf63 tencent-faq e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"7ae2cf63\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8a010b elementor-widget elementor-widget-spacer\" data-id=\"7e8a010b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f416156 e-con-full e-flex e-con e-child\" data-id=\"4f416156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5080a184 elementor-widget elementor-widget-heading\" data-id=\"5080a184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQ\"><\/span>Frequently Asked Questions (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5db583a7 elementor-widget elementor-widget-n-accordion\" data-id=\"5db583a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1570\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1570\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is the difference between IT Managed services and IT Outsourcing? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1570\" class=\"elementor-element elementor-element-30a67f61 e-con-full e-flex e-con e-child\" data-id=\"30a67f61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-679f004a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"679f004a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTeam-based IT outsourcing focuses on providing IT professionals who work under the company&#8217;s direction, while SLA-based managed services focus on managing IT operations and meeting agreed-upon SLA targets.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1571\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1571\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How to get started with IT managed services through IDstar? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1571\" class=\"elementor-element elementor-element-da58922 e-con-full e-flex e-con e-child\" data-id=\"da58922\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe2c36 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dfe2c36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBusinesses can contact IDstar to discuss their current IT operations. The IDstar team will help assess requirements, define the service scope, and recommend a suitable service model and SLA.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1572\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1572\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Does IDstar offer 24\/7 IT support? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1572\" class=\"elementor-element elementor-element-e7ab611 e-con-full e-flex e-con e-child\" data-id=\"e7ab611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-150d36e7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"150d36e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYes. 24\/7 support is available for certain service scopes. IDstar also offers 8&#215;5 support, as well as remote and on-site support options, depending on the service type and contractual agreement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1573\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1573\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How are SLAs determined for IT managed services?\t\t\t <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1573\" class=\"elementor-element elementor-element-5c87debe e-flex e-con-boxed e-con e-child\" data-id=\"5c87debe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f6a8de6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6f6a8de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tSLAs are determined based on incident priority, service scope, complexity, and business requirements. Response and resolution time targets are agreed before service delivery begins.\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1574\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1574\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can IT managed services work alongside an internal IT team? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1574\" class=\"elementor-element elementor-element-16343dac e-flex e-con-boxed e-con e-child\" data-id=\"16343dac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc93968 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6fc93968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYes. Businesses can use managed services for specific IT operations while their internal teams continue to manage strategic priorities, architecture, and other tasks outside the service scope.\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1575\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1575\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are NOC and SOC services included in IT managed services packages? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1575\" class=\"elementor-element elementor-element-7f9672fb e-flex e-con-boxed e-con e-child\" data-id=\"7f9672fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13bb05b3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"13bb05b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNOC and SOC services have their own scope, staffing requirements, tools, and SLAs. They can be combined with managed services based on the agreed service arrangement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1576\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1576\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How much do IDstar's IT managed services cost?\t <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1576\" class=\"elementor-element elementor-element-34372bc9 e-flex e-con-boxed e-con e-child\" data-id=\"34372bc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56824cd3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"56824cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPricing depends on the service type, number of IT professionals or scope of work, complexity, support hours, and SLA targets. Businesses can contact IDstar for a quote tailored to operational needs.\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1577\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1577\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long does IT managed services onboarding take?\t\t\t <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1577\" class=\"elementor-element elementor-element-6785e4e9 e-flex e-con-boxed e-con e-child\" data-id=\"6785e4e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a61f1fa elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6a61f1fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOnboarding timelines depend on the service scope, access readiness, documentation, and system complexity. IDstar can begin with an assessment to determine requirements, establish performance baselines, and develop a transition plan before service delivery begins.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573db203 elementor-widget elementor-widget-spacer\" data-id=\"573db203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-394b977 e-flex e-con-boxed e-con e-parent\" data-id=\"394b977\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-524ae9c elementor-widget elementor-widget-spacer\" data-id=\"524ae9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e9ebec elementor-widget elementor-widget-template\" data-id=\"8e9ebec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35730\" class=\"elementor elementor-35730\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2aaa397c e-flex e-con-boxed e-con e-parent\" data-id=\"2aaa397c\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact-us\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c2e00c e-con-full e-flex e-con e-child\" data-id=\"6c2e00c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d73e5e elementor-widget elementor-widget-wpforms\" data-id=\"5d73e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-5d73e5e\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-5d73e5e {\n\t\t\t\t--wpforms-button-background-color: #EA242A;\n--wpforms-button-size-font-size: 20px;\n--wpforms-button-size-height: 48px;\n--wpforms-button-size-padding-h: 20px;\n--wpforms-button-size-margin-top: 15px;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-585\"><form id=\"wpforms-form-585\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"585\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/id\/wp-json\/wp\/v2\/pages\/2057\" data-token=\"5f5fae6f500961549ee66fcc30be857d\" data-token-time=\"1793271111\"><div class=\"wpforms-head-container\"><div class=\"wpforms-title\">Contact Us<\/div><div class=\"wpforms-description\">Don\u2019t have time to call? Send your enquiry to the\u00a0IDStar team and we\u2019ll get back to you quickly. If you do not receive a response, please reach out via WhatsApp.<\/div><\/div><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-585-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_0\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-585-field_0\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][0]\" placeholder=\"Enter Name\" aria-errormessage=\"wpforms-585-field_0-error\" required><\/div><div id=\"wpforms-585-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_1\">Business Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-585-field_1\" class=\"wpforms-field-large wpforms-field-required\" data-rule-restricted-email=\"1\" name=\"wpforms[fields][1]\" placeholder=\"Enter Business Email\" spellcheck=\"false\" aria-errormessage=\"wpforms-585-field_1-error\" required><\/div><div id=\"wpforms-585-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_6\">Company Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-585-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"Enter Company Name\" aria-errormessage=\"wpforms-585-field_6-error\" required><\/div><div id=\"wpforms-585-field_9-container\" class=\"wpforms-field wpforms-field-phone\" data-field-type=\"phone\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_9\">Phone Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-585-field_9\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][9]\" placeholder=\"Enter Phone Number\" aria-label=\"Phone Number\" aria-errormessage=\"wpforms-585-field_9-error\" required><\/div><div id=\"wpforms-585-field_8-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-type=\"select\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_8\">How to urgent is your IT Solutions need? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-585-field_8\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][8]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-- Please Select --<\/option><option value=\"Immediately (within 1 month)\"  class=\"choice-1 depth-1\"  >Immediately (within 1 month)<\/option><option value=\"1\u20136 months\"  class=\"choice-2 depth-1\"  >1\u20136 months<\/option><option value=\"More than 6 months\"  class=\"choice-3 depth-1\"  >More than 6 months<\/option><option value=\"Still exploring (no defined timeline)\"  class=\"choice-4 depth-1\"  >Still exploring (no defined timeline)<\/option><\/select><\/div><div id=\"wpforms-585-field_12-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-type=\"select\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_12\">Does your company already have a budget allocation? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-585-field_12\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][12]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>-- Please Select --<\/option><option value=\"Budget already allocated\"  class=\"choice-1 depth-1\"  >Budget already allocated<\/option><option value=\"Need management approval\"  class=\"choice-2 depth-1\"  >Need management approval<\/option><option value=\"Still under consideration\"  class=\"choice-3 depth-1\"  >Still under consideration<\/option><\/select><\/div><div id=\"wpforms-585-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-585-field_2\">Tell us about your needs or any questions you have? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-585-field_2\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-585-field_2-error\" required><\/textarea><\/div>\t\t<div id=\"wpforms-585-field_3-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"3\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-585-field_3\" >Name needs need?<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-585-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-585-field_10-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-type=\"gdpr-checkbox\" data-field-id=\"10\"><label class=\"wpforms-field-label\">Checkboxes <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-585-field_10\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-585-field_10_1\" name=\"wpforms[fields][10][]\" value=\"I acknowledge receipt of our &lt;a href=&quot;https:\/\/idstar.co.id\/privacy-policy\/&quot; target=&quot;_blank&quot;&gt; Privacy Policy &lt;\/a&gt;. Your data will be stored in our system and will not be shared.\" aria-errormessage=\"wpforms-585-field_10_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-585-field_10_1\">I acknowledge receipt of our <a href=\"https:\/\/idstar.co.id\/privacy-policy\/\" target=\"_blank\"> Privacy Policy <\/a>. Your data will be stored in our system and will not be shared.<\/label><\/li><\/ul><\/div><div id=\"wpforms-585-field_14-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-type=\"checkbox\" data-field-id=\"14\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Subscription<\/legend><ul id=\"wpforms-585-field_14\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-585-field_14_1\" name=\"wpforms[fields][14][]\" value=\"Keep me updated with the latest news, solutions, and special offers\" aria-errormessage=\"wpforms-585-field_14_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-585-field_14_1\">Keep me updated with the latest news, solutions, and special offers<\/label><\/li><\/ul><\/fieldset><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-585-field_3-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-585-field_3-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-585-field_3-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v2\" ><div class=\"g-recaptcha\" data-sitekey=\"6LesOgErAAAAAGoN0lBRLXst1shwCSxUEmrU6zFG\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"585\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1793271111.210931917a16fd211a296a3cec1772d6ea3eaecb0bb8bf91bfa8e0748f444d4d\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/pages\/2057\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-585\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit message\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit message<\/button><img decoding=\"async\" src=\"https:\/\/idstar.co.id\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-278ccb78 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"278ccb78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6af2623a elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"6af2623a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/01\/3-1-1024x1024.png\" class=\"attachment-large size-large wp-image-680\" alt=\"\" srcset=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/01\/3-1-1024x1024.png 1024w, https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/01\/3-1-300x300.png 300w, https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/01\/3-1-150x150.png 150w, https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/01\/3-1-768x768.png 768w, https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/01\/3-1.png 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-784888f6 e-con-full e-flex e-con e-child\" data-id=\"784888f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-506ee40d elementor-widget elementor-widget-heading\" data-id=\"506ee40d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Your_Vision_Our_Tech_%E2%80%94_Lets_Build_the_Future\"><\/span>Your Vision, Our Tech \u2014 Let\u2019s Build the Future<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c0aba8 elementor-widget elementor-widget-text-editor\" data-id=\"15c0aba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Get in touch for our services &amp; solutions tailored to accelerate your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c2ccf7 elementor-widget elementor-widget-spacer\" data-id=\"8c2ccf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT Managed Services for More Reliable and Measurable IT Operations Optimize IT operations with IDstar Managed Services, covering everything from monitoring and maintenance to SLA-driven incident management, backed by a dedicated Service Delivery Manager. Talk to Our Team See Details &#8594; What Are IT Managed Services? IT Managed Services help businesses maintain reliable, secure, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31740,"parent":44959,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2057","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Managed Services &amp; SLA-Based Support | IDstar<\/title>\n<meta name=\"description\" content=\"Optimize IT operations with IDstar Managed Services, including IT maintenance, service desk, ticketing, NOC\/SOC monitoring, and SLA-based support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idstar.co.id\/id\/services\/it-managed-services\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Managed Services\" \/>\n<meta property=\"og:description\" content=\"Optimize IT operations with IDstar Managed Services, including IT maintenance, service desk, ticketing, NOC\/SOC monitoring, and SLA-based support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/idstar.co.id\/id\/services\/it-managed-services\/\" \/>\n<meta property=\"og:site_name\" content=\"IDstar\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/idstar.id\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-29T10:30:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/12\/Logo-IDstar-icon-web-ID.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/\",\"url\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/\",\"name\":\"IT Managed Services & SLA-Based Support | IDstar\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/idstar.co.id\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/idstar.co.id\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/evezqumn9rpvh791pday.avif\",\"datePublished\":\"2025-03-04T09:47:28+00:00\",\"dateModified\":\"2026-10-29T10:30:26+00:00\",\"description\":\"Optimize IT operations with IDstar Managed Services, including IT maintenance, service desk, ticketing, NOC\\\/SOC monitoring, and SLA-based support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/#primaryimage\",\"url\":\"https:\\\/\\\/idstar.co.id\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/evezqumn9rpvh791pday.avif\",\"contentUrl\":\"https:\\\/\\\/idstar.co.id\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/evezqumn9rpvh791pday.avif\",\"width\":1779,\"height\":680,\"caption\":\"Business Workflow Automation\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/it-managed-services\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/idstar.co.id\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\\\/\\\/idstar.co.id\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"IT Managed Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/idstar.co.id\\\/#website\",\"url\":\"https:\\\/\\\/idstar.co.id\\\/\",\"name\":\"IDstar\",\"description\":\"IT Consulting &amp; Intelligent Automation Jakarta\",\"publisher\":{\"@id\":\"https:\\\/\\\/idstar.co.id\\\/#organization\"},\"inLanguage\":\"id\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/idstar.co.id\\\/#organization\",\"name\":\"IDstar\",\"url\":\"https:\\\/\\\/idstar.co.id\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"id\",\"@id\":\"https:\\\/\\\/idstar.co.id\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/idstar.co.id\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Logo-IDstar-icon-web-ID.webp\",\"contentUrl\":\"https:\\\/\\\/idstar.co.id\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Logo-IDstar-icon-web-ID.webp\",\"width\":512,\"height\":512,\"caption\":\"IDstar\"},\"image\":{\"@id\":\"https:\\\/\\\/idstar.co.id\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/web.facebook.com\\\/idstar.id\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/pt-idstar-cipta-teknologi\\\/\",\"https:\\\/\\\/www.instagram.com\\\/idstar.id\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@idstarciptateknologi\\\/\",\"https:\\\/\\\/www.goodfirms.co\\\/company\\\/pt-idstar-cipta-teknologi\"],\"description\":\"IDstar adalah penyedia solusi IT dan talenta teknologi terkemuka yang berfokus pada IT Outsourcing, headhunting, dan intelligent automation. Kami membantu perusahaan mempercepat transformasi digital melalui tim teknologi yang skalabel, solusi berbasis AI, dan otomasi proses seperti RPA dan Intelligent Document Processing. Dengan jaringan lebih dari 1.200 profesional IT yang telah diseleksi dan proses onboarding cepat mulai dari 7 hari, IDstar mendukung perusahaan dalam membangun tim berkinerja tinggi dan mendorong pertumbuhan berbasis teknologi.\",\"email\":\"hello@idstar.group\",\"telephone\":\"+6281398146423\",\"legalName\":\"PT IDstar Cipta Teknologi\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"201\",\"maxValue\":\"500\"},\"foundingDate\":\"2018\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"The Bellagio Mansion, Jl. DR. Ide Anak Agung Gde Agung, Kuningan, Kec. Setiabudi\",\"addressLocality\":\"Jakarta Selatan\",\"addressRegion\":\"DKI Jakarta\",\"postalCode\":\"12950\",\"addressCountry\":\"ID\"},\"areaServed\":[{\"@type\":\"Country\",\"name\":\"Indonesia\"},{\"@type\":\"Country\",\"name\":\"Singapore\"},{\"@type\":\"Country\",\"name\":\"Australia\"},{\"@type\":\"Country\",\"name\":\"United States\"}],\"knowsAbout\":[\"IT Outsourcing Indonesia\",\"IT Staff Augmentation\",\"Offshore Software Development\",\"IT Headhunter Jakarta\",\"Robotic Process Automation\",\"Agentic AI Automation\",\"Intelligent Document Processing\",\"Tax Automation Indonesia\",\"Custom Software Development Indonesia\",\"Digital Transformation Consulting\",\"UiPath Implementation\",\"Enterprise IT Services\"],\"hasCertification\":[{\"@type\":\"Certification\",\"name\":\"ISO 9001:2015 Quality Management System\"},{\"@type\":\"Certification\",\"name\":\"ISO\\\/IEC 27001:2022 Information Security Management\"}]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"IT Managed Services & SLA-Based Support | IDstar","description":"Optimize IT operations with IDstar Managed Services, including IT maintenance, service desk, ticketing, NOC\/SOC monitoring, and SLA-based support.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/idstar.co.id\/id\/services\/it-managed-services\/","og_locale":"id_ID","og_type":"article","og_title":"IT Managed Services","og_description":"Optimize IT operations with IDstar Managed Services, including IT maintenance, service desk, ticketing, NOC\/SOC monitoring, and SLA-based support.","og_url":"https:\/\/idstar.co.id\/id\/services\/it-managed-services\/","og_site_name":"IDstar","article_publisher":"https:\/\/web.facebook.com\/idstar.id\/","article_modified_time":"2026-10-29T10:30:26+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/12\/Logo-IDstar-icon-web-ID.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimasi waktu membaca":"2 menit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/idstar.co.id\/services\/it-managed-services\/","url":"https:\/\/idstar.co.id\/services\/it-managed-services\/","name":"IT Managed Services & SLA-Based Support | IDstar","isPartOf":{"@id":"https:\/\/idstar.co.id\/#website"},"primaryImageOfPage":{"@id":"https:\/\/idstar.co.id\/services\/it-managed-services\/#primaryimage"},"image":{"@id":"https:\/\/idstar.co.id\/services\/it-managed-services\/#primaryimage"},"thumbnailUrl":"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/03\/evezqumn9rpvh791pday.avif","datePublished":"2025-03-04T09:47:28+00:00","dateModified":"2026-10-29T10:30:26+00:00","description":"Optimize IT operations with IDstar Managed Services, including IT maintenance, service desk, ticketing, NOC\/SOC monitoring, and SLA-based support.","breadcrumb":{"@id":"https:\/\/idstar.co.id\/services\/it-managed-services\/#breadcrumb"},"inLanguage":"id","potentialAction":[{"@type":"ReadAction","target":["https:\/\/idstar.co.id\/services\/it-managed-services\/"]}]},{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/idstar.co.id\/services\/it-managed-services\/#primaryimage","url":"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/03\/evezqumn9rpvh791pday.avif","contentUrl":"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/03\/evezqumn9rpvh791pday.avif","width":1779,"height":680,"caption":"Business Workflow Automation"},{"@type":"BreadcrumbList","@id":"https:\/\/idstar.co.id\/services\/it-managed-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/idstar.co.id\/"},{"@type":"ListItem","position":2,"name":"Services","item":"https:\/\/idstar.co.id\/services\/"},{"@type":"ListItem","position":3,"name":"IT Managed Services"}]},{"@type":"WebSite","@id":"https:\/\/idstar.co.id\/#website","url":"https:\/\/idstar.co.id\/","name":"IDstar","description":"IT Consulting &amp; Intelligent Automation Jakarta","publisher":{"@id":"https:\/\/idstar.co.id\/#organization"},"inLanguage":"id"},{"@type":"Organization","@id":"https:\/\/idstar.co.id\/#organization","name":"IDstar","url":"https:\/\/idstar.co.id\/","logo":{"@type":"ImageObject","inLanguage":"id","@id":"https:\/\/idstar.co.id\/#\/schema\/logo\/image\/","url":"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/12\/Logo-IDstar-icon-web-ID.webp","contentUrl":"https:\/\/idstar.co.id\/wp-content\/uploads\/2025\/12\/Logo-IDstar-icon-web-ID.webp","width":512,"height":512,"caption":"IDstar"},"image":{"@id":"https:\/\/idstar.co.id\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/idstar.id\/","https:\/\/www.linkedin.com\/company\/pt-idstar-cipta-teknologi\/","https:\/\/www.instagram.com\/idstar.id\/","https:\/\/www.youtube.com\/@idstarciptateknologi\/","https:\/\/www.goodfirms.co\/company\/pt-idstar-cipta-teknologi"],"description":"IDstar adalah penyedia solusi IT dan talenta teknologi terkemuka yang berfokus pada IT Outsourcing, headhunting, dan intelligent automation. Kami membantu perusahaan mempercepat transformasi digital melalui tim teknologi yang skalabel, solusi berbasis AI, dan otomasi proses seperti RPA dan Intelligent Document Processing. Dengan jaringan lebih dari 1.200 profesional IT yang telah diseleksi dan proses onboarding cepat mulai dari 7 hari, IDstar mendukung perusahaan dalam membangun tim berkinerja tinggi dan mendorong pertumbuhan berbasis teknologi.","email":"hello@idstar.group","telephone":"+6281398146423","legalName":"PT IDstar Cipta Teknologi","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"201","maxValue":"500"},"foundingDate":"2018","address":{"@type":"PostalAddress","streetAddress":"The Bellagio Mansion, Jl. DR. Ide Anak Agung Gde Agung, Kuningan, Kec. Setiabudi","addressLocality":"Jakarta Selatan","addressRegion":"DKI Jakarta","postalCode":"12950","addressCountry":"ID"},"areaServed":[{"@type":"Country","name":"Indonesia"},{"@type":"Country","name":"Singapore"},{"@type":"Country","name":"Australia"},{"@type":"Country","name":"United States"}],"knowsAbout":["IT Outsourcing Indonesia","IT Staff Augmentation","Offshore Software Development","IT Headhunter Jakarta","Robotic Process Automation","Agentic AI Automation","Intelligent Document Processing","Tax Automation Indonesia","Custom Software Development Indonesia","Digital Transformation Consulting","UiPath Implementation","Enterprise IT Services"],"hasCertification":[{"@type":"Certification","name":"ISO 9001:2015 Quality Management System"},{"@type":"Certification","name":"ISO\/IEC 27001:2022 Information Security Management"}]}]}},"_links":{"self":[{"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/pages\/2057","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/comments?post=2057"}],"version-history":[{"count":38,"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/pages\/2057\/revisions"}],"predecessor-version":[{"id":45790,"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/pages\/2057\/revisions\/45790"}],"up":[{"embeddable":true,"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/pages\/44959"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/media\/31740"}],"wp:attachment":[{"href":"https:\/\/idstar.co.id\/id\/wp-json\/wp\/v2\/media?parent=2057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}