Trusted Support & Maintenance for Enterprise Operations
Supporting mission-critical systems with structured operations and measurable performance.
Talenta IT
Talenta Tersalurkan
Klien Terkemuka
Klien Internasional
What is Support & Maintenance Teams?
Support & Maintenance is an operational service focused on monitoring, preventive and corrective maintenance, and continuous improvement to keep enterprise systems available, secure, and performant.
It covers both software (applications and services) and hardware/infrastructure (devices, network, servers), with SLA-based handling and clear reporting.
Two Coverage Areas
Software Maintenance
Maintain enterprise and internal applications through monitoring, bug fixing, patching, and enhancements.
Hardware Maintenance
Maintain office and enterprise hardware with preventive checks, issue handling, observability, and asset lifecycle tracking
Why Teams Need Support & Maintenance
When support is reactive, issues repeat, downtime grows, and users lose trust, while your internal team gets overloaded
Frequent Incidents & Downtime
Systems go down unexpectedly because monitoring and preventive routines are missing.
Ticket Pile-Up & Slow Response
User requests stack up, SLA is unclear, and resolution becomes inconsistent.
Patching &
Security Risk
Updates are delayed, vulnerabilities stay open, and audit readiness drops.
No Visibility &
Ownership
There’s no single view of system health, recurring issues, or who owns escalation.
How We Keep Your Systems Stable, Secure, and Always-On
A structured support model combining monitoring, maintenance routines, SLA handling, and governance, so issues don’t keep coming back.
Monitoring & Alerting
Track availability and performance, detect issues early, and respond before impact grows.
Preventive Maintenance
Scheduled checks, patch windows, hygiene routines, and capacity review to prevent recurring failures.
Corrective Maintenance
Fix root causes: bug fixing, configuration correction, recovery actions, and stabilization.
Incident Handling
(SLA-Based)
Prioritized handling (P1–P4), clear escalation path, and consistent response/resolution targets.
Asset & Lifecycle Management
Inventory, warranty tracking, refresh planning, and device health visibility. dsdsxcscs
Reporting & Continuous Improvement
Monthly performance report, trend analysis, RCA for major incidents, and improvement backlog.
How Support & Maintenance Works?
Discovery & Scope
Setup & Onboarding
Stabilization
Daily Operations
Governance & Improvement
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