FinHero Customer Success Story
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FinHero Automated Order Validation with OCR & RPA
What we Automate
The automation solution successfully structured the order validation process into three key outcomes:
✅ Rejection – Orders flagged due to non-compliance or missing data
✅ Processed – Successfully validated orders requiring no further intervention
✅ Exception – Orders that require manual review by an agent
Key Results & Impact
✅ From 13 FTEs to Just 1 – Optimizing workforce allocation and reducing operational costs
✅ 102 Hours Saved Per Day – Allowing employees to focus on higher-value tasks
✅ 14 Seconds Per Order – Cutting processing time drastically from 9 minutes per application
✅ 36x Faster Processing Speed – Enabling FinHero to scale operations efficiently
About Customer
FinHero Asia is a leading fintech company specializing in digital transformation solutions that optimize financial operations, enhance customer experiences, and drive business growth.
By integrating artificial intelligence (AI), automation, and data-driven insights, the company provides cutting-edge financial services tailored for modern businesses, financial institutions, and fintech enterprises.
Headquartered in Asia, FinHero Asia is committed to bridging the gap between traditional finance and digital innovation.
Its suite of solutions addresses critical pain points in financial management, offering automation-driven tools that improve efficiency, reduce costs, and ensure regulatory compliance.
Key Business Challenge
FinHero faced significant operational bottlenecks in handling 10,000 applications per month for customer onboarding.
The process required multiple validations, including IC/passport verification and CTOS checks, with each application taking an average of 9 minutes to process.
Due to this, 9 full-time employees (FTEs) were dedicated to the task to meet strict SLA (Service Level Agreement) requirements, making it both labor-intensive and time-consuming.
How we Solve it?
To streamline operations, IDstar implemented an unattended robot, triggered by a scheduled event, that automatically retrieves and validates all unassigned orders from the core system via API.
Additionally, EZxtract was integrated as an OCR tool to extract crucial data from ICs, passports, and CTOS reports.
This allows the robot to efficiently process applications while minimizing human intervention, significantly reducing workload and accelerating validation times.
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