PT Indotambangraya Megah Tbk Customer Success Story

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ITM

PT Indo Tambangraya Megah Tbk Automated end-to-end Invoicing Process

What we Automate

✅ Extracting invoices from emails and structuring them in Excel

✅ Uploading and processing invoices into the ERP system

✅ Integrating COUPA for automated reporting via Microsoft Teams

✅ Implementing intelligent reprocessing for failed invoices until successful

Key Results & Impact

✅ 240 Minutes Saved Per Month – Reducing manual workload significantly

✅ 95% Invoices Fully Automated – Minimizing human intervention and errors

✅ 60% Faster Processing Time – Increasing efficiency and throughput

Proven Results, Satisfied Clients

“RPA plays a crucial role in enhancing the Procurement Department to manage the sustainability invoicing process to be more reliable and efficient.”

— Rio Mangasa Pintor, IT Application Development”

About Customer

PT Indo Tambangraya Megah Tbk (ITMG) is an integrated energy company from Indonesia that focuses on coal mining, processing, logistics, and renewable energy development. Founded on September 2, 1987, the company has been listed on the Indonesia Stock Exchange since December 18, 2007, under the stock code ITMG.

Key Business Challenge

“The procurement department at PT Indotambang Megah faced significant inefficiencies in their invoice processing workflow. The process was handled by a single user, who also had other responsibilities, making it difficult to keep up with the workload.

Key challenges included:

  • Manual processing of invoices, requiring extensive attention to detail
  • Frequent invoice failures due to annotation errors, requiring reprocessing
  • Integration with a new system (COUPA) for better automation and reporting
  • Limited scalability, leading to delays and a lower success rate in invoice handling

 

To improve efficiency, the team needed an adjusted workflow that would increase automation success rates and reduce manual intervention.”

How we Solve it?

To tackle these challenges, IDstar implemented RPA and AI-powered automation to assist in the end-to-end invoicing process. The solution included:

✅ Adjusting the existing workflow to address identified issues and ensure seamless integration with COUPA

✅ Introducing new conditions to improve invoice processing accuracy

✅ Creating a new SOP for better annotation and training for IDP (Intelligent Document Processing) tools

✅ Automating invoice extraction from emails to Excel, and then processing them into the ERP system & COUPA for reporting

✅ Separating failed and successful invoices, ensuring failed ones are automatically reprocessed until they are completed successfully”

Ready to Optimize Your Business Processes?

Let’s discuss how automation can transform your business today!”

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