' IT Managed Services | End-to-End Project Delivery by IDstar

Support & Maintenance Teams (24/7 IT Support)

Monitoring, preventive and corrective maintenance to keep your applications and infrastructure available, secure, and performant.
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Trusted Support & Maintenance for Enterprise Operations

Supporting mission-critical systems with structured operations and measurable performance.

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What is Support & Maintenance Teams?

Support & Maintenance is an operational service focused on monitoring, preventive and corrective maintenance, and continuous improvement to keep enterprise systems available, secure, and performant.

It covers both software (applications and services) and hardware/infrastructure (devices, network, servers), with SLA-based handling and clear reporting.

Two Coverage Areas

Software Maintenance

Maintain enterprise and internal applications through monitoring, bug fixing, patching, and enhancements.

Hardware Maintenance

Maintain office and enterprise hardware with preventive checks, issue handling, observability, and asset lifecycle tracking

Why Teams Need Support & Maintenance

When support is reactive, issues repeat, downtime grows, and users lose trust—while your internal team gets overloaded

Frequent Incidents & Downtime

Systems go down unexpectedly because monitoring and preventive routines are missing.

Ticket Pile-Up & Slow Response

User requests stack up, SLA is unclear, and resolution becomes inconsistent.

Patching &
Security Risk

Updates are delayed, vulnerabilities stay open, and audit readiness drops.

No Visibility &
Ownership

There’s no single view of system health, recurring issues, or who owns escalation.

How We Keep Your Systems Stable, Secure, and Always-On

A structured support model combining monitoring, maintenance routines, SLA handling, and governance—so issues don’t keep coming back.

Monitoring & Alerting

Track availability and performance, detect issues early, and respond before impact grows.

Preventive Maintenance

Scheduled checks, patch windows, hygiene routines, and capacity review to prevent recurring failures.

Corrective Maintenance

Fix root causes: bug fixing, configuration correction, recovery actions, and stabilization.

Incident Handling
(SLA-Based)

Prioritized handling (P1–P4), clear escalation path, and consistent response/resolution targets.

Asset & Lifecycle Management

Inventory, warranty tracking, refresh planning, and device health visibility. dsdsxcscs

Reporting & Continuous Improvement

Monthly performance report, trend analysis, RCA for major incidents, and improvement backlog.

How It Works (Support & Maintenance)

1

Discovery & Scope

We assess your systems, define support scope, SLA, and operational priorities.
2

Setup & Onboarding

We onboard the support team, complete knowledge transfer, and align tools and processes.
3

Stabilization

We resolve critical issues, reduce risks, and ensure service readiness.
4

Daily Operations

We handle monitoring, incidents, fixes, and day-to-day support activities.
5

Governance & Improvement

We review performance regularly and drive continuous improvement.

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